Senior Support Engineer (PostgreSQL)

A Little About Us

EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere.

EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies.

EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies.

EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability.

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Job Summary

We're looking for a Senior Support Engineer in Ontario, Canada to be part of the RDBA - Technical Support team. You will report to our Senior Manager, Technical Support and be a part of a global team supporting our clients.

You will be responsible for maintaining and managing client’s Postgres databases, partnering closely with our client's in-house DBA's team by providing guidance, support and execution following best practices.

The EDB Support Team team delivers a 24 / 7 service to clients while observing industry-standard security policies and tools.

You will work on a variety of OS platforms, versions of Postgres and high availability solutions while building a plan of action to prevent outages.

Candidate Note : This role is 100% remote. Candidate needs to be located in Ontario, Canada. This role requires the work hours of 16 : 00 UTC-00 : 30 UTC Monday to Friday with rotating weekend coverage once a month.

What your impact will be :

• Understanding operational requirements including hardware, architecting, configuring, integrating, and maintaining mission-critical Production PostgreSQL databases
• Conducting all backup recovery and PITR replicating
• Upgrading, migrating, and tuning PostgreSQL database version
• Developing database automation scripts and maintaining them
• Providing technical guidance for integration testing, and planning of new production databases
• Improving and creating DBA policies, procedures and standards

What you will bring :

• 8+ years of strong experience as a PostgreSQL DBA
• 1 + Years of working with cloud / virtualization technologies
• Experience in monitoring, managing and maintaining mission-critical 24 / 7 production databases
• Hands-on experience on shell scripting
• Awesome communication skills
• SQL query tuning hands-on experience
• Experience on community-supported tools like Pgbadger, PGadmin, Pgpool, Pgbouncer
• Strong communication in English
• Flexibility to work in shifts and on weekends (if required)

What will give you an edge :

Experience on EnterpriseDB products and certifications (OCP certifications)

LI-Remote

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness.

We provide access to Modern Health to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2024! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box.

We’d love to hear from you and we want you to apply!