Ramp Service Manager, YEG (Full Time)

Why WestJet :

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Ramp Service Manager, YEG (Full TIme)

Reporting to the YEG Senior Manager Ground Operations, the Ramp Service Manager will work closely with our ground handler, WestJet’s Hub Control Centre and other internal / external stakeholders to ensure our operational performance metrics are met. There is a strong emphasis on safety, operational excellence, baggage operations, guest experience and employee engagement.

Key Deliverables Include :

Daily management of ramp operations, including aircraft movement and loading, baggage movement, towing, and cargo operations

Provide effective leadership of all below the wing activities to maximize safety, service, and operational performance

Monitor aircraft movements to identify potential issues and proactively develop solutions balancing guests needs with our ground service partner’s staffing, equipment, ground time etc. to mitigate the impacts of off-schedule operations on our guests and our KPI's

Management of all below the wing IROP activities with the Hub Control Centre operations teams to provide guidance and direction to the ground service partner to execute plans under consideration

Responsible to ensure direction is provided as needed with challenges impacting baggage movement such as, but not limited to; baggage scanning, flight hold decisions, chargeback analysis, BIWIS operations, baggage recall, disputes, and delays

Lead / participate in staff briefings with Airport's team at the start of every shift, outlining any challenges and opportunities

Responsible for ensuring planning with all operational stakeholders on ramp operations

Management of incident investigations and ensure that detailed Incident Hazard Reporting and all reporting requirements are completed in accordance with WestJet and Airports procedures

Communicate operational performance feedback to the Ground Handler's management team and provide recommendations to facilitate effective solutions

Management of tactical planning for improving SPOT and MBR Metrics during shift and for proactive / future planning purposes

Monitor, review, and report daily on key performance indicators (KPI's)

Management of oversight for operations of ground service partner and ground service equipment allocation in conjunction with service partner allocator

Ensures team compliance to WestJet, Transport Canada, and all other regulatory bodies’ safety and security management standards and responds accordingly to safety action items

Monitor future flights to look for potential issues and develop solutions and adjustments with special emphasis on delayed inbound and outbound bags with decisions made towards guests, staffing, and equipment needs, available ground time, etc.

Responsible for completing safety audits and direction of quality control measures

Responsible to monitor Airport Authority equipment, including testing and reporting, to ensure quality that would otherwise bring cost to WestJet or impact guest experience

Complete a daily shift summary report

Provide and fulfill such other duties and other responsibilities that may be required by WestJet from time to time

Experience and Qualifications :

3-5 years airline operations experience required

Ramp operations experience required

3+ years leadership experience required

Must be able to obtain a Restricted Area Identity Card (RAIC)

Current RAIC holder considered a strong asset

Must hold a valid drivers license and be able to obtain a YEG Airside Vehicle Operator Permit (AVOP).

Current YEG AVOP considered a strong asset

Experience in a hub airport considered an asset

Exceptional personal OTP and performance

Outstanding people and communication skills, ability to mentor and motivate

Proven track record in leading by example

Proven history of effecting change through positive influence

Ability to work a rotating schedule 24 / 7 / 365 and travel for business meetings / training

Proficient in PC based applications, MS Office Suite including Power BI

Position change policy applies as prior granted vacation requests will be subject to availability

The benefits of being a WestJetter :

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer :

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs