Field Service Technician

Job Description

Job Description

AAG is a leading global manufacturer of CNC Router Machines and Knife Systems. With over 350,000 standard machine configurations and over 30 decades of experience, AAG specializes in matching machinery to customers' unique needs and budgets. Designed and built at our state-of-the-art factory in Waterdown, Ontario, and Tallmadge, Ohio, our Computer Numeric Control (CNC) machines are supplied and supported through a global network of sales and support offices and authorized dealers.

AAG is an equal opportunity employer, committed to profitable growth and responsible management for the benefit of our customers, suppliers, shareholders, and employees. Our teams are engaged and innovative and driving change throughout our Company, from our production facilities to our clients, in our meeting rooms, and our communities. A diverse and inclusive work environment, as we believe an inclusive company culture inspires people to stay curious, engaged, and challenged.

Overview

The Field Service Technician provides on-site service and support to our existing customers, performing timely and high-quality repairs, warranty service, maintenance, and product installations. This role requires regular travel and is essential in upholding product reliability and delivering exceptional customer service to our established client base.

Duties and Responsibilities

• Professional service and installation of CNC Router Machines.
• Trains customers on CNC Router Machines.
• Resolves product and service-related concerns.
• Provides customer telephone and online support.
• Conducts on-site service calls.
• Provides guidance and support to customers.
• Works with engineers on product development and system upgrades.
• Other duties as assigned.

Experience / Education Requirements

Skills / Qualifications