IT Helpdesk Technician

Overview

At PDF Solutions, we are at the forefront of revolutionizing the semiconductor industry. Our cutting-edge technologies and data-driven solutions empower semiconductor manufacturers to achieve unprecedented levels of efficiency, quality, and innovation. By joining our team, you'll have the opportunity to work with some of the brightest minds in the industry, tackle complex challenges, and contribute to groundbreaking advancements that shape the future of technology. Headquartered in Santa Clara, California, PDF Solutions also operates worldwide in Canada, China, France, Germany, Italy, Japan, Korea, and Taiwan.

We are seeking an experienced IT Helpdesk Technician to provide technical support for both local and remote employees in a mixed Windows and macOS environment. The ideal candidate is a problem solver with excellent communication skills, hands-on technical ability, and a strong customer service mindset. This position may occasionally require travel to other office locations.

Responsibilities

• Provide day-to-day technical support for hardware, software, and network issues.
• Support both Windows and macOS users, on-site and remotely.
• Configure, image, and deploy laptops, desktops, and mobile devices.
• Manage users, devices, and access in Microsoft 365, Entra ID (Azure AD), and Intune.
• Assist with employee onboarding / offboarding, including account setup and device preparation.
• Troubleshoot connectivity issues including VPN, Wi-Fi, and network printers.
• Diagnose and resolve common hardware issues (e.g., RAM, battery, SSD replacements).
• Perform software troubleshooting, such as reinstalling applications and resolving configuration issues.
• Track and maintain IT asset inventory, including equipment assignments and lifecycle management.
• Maintain accurate documentation of support tickets, asset records, and resolutions.
• Collaborate with IT team members to improve support processes and service delivery.
• Assist with IT projects and provide remote support to other company locations as needed.

Qualifications

Nice to Have

Pay Range

CAD $55,000.00 - CAD $75,000.00 / Yr.

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