Dispatcher (Afternoon Shift)

GFL Environmental is looking for an experienced Dispatcher to be based out of Ayr, ON location. The Dispatcher is required to communicate with drivers to assist with problem resolution while on route.

Furthermore, they will handle incoming service orders, direct drivers, and resolve service issues. The dispatcher will also interact with customers, including customer service, sales, and operational staff.

The dispatcher will use GFL proprietary software to enter ticket information and track productivity.

Shift : Monday - Friday afternoon

Why People Choose GFL Environmental Inc. and Stay :

Culture that values learning opportunities

Promotes from within, advancement opportunities

Constant support and learning opportunities

Ongoing growth of our business

Support community involvement and volunteering

We don’t just offer you a job, we offer you a career!

Key Responsibilities :

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies :

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess Trimble TMW Operations experience but not mandatory, if not possess desire and ability to learn Trimble system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

GFL Benefits : Medical

Medical

Dental

Vision

RRSP Matching

Employee stock purchase option