Grant Processing Advisor

Job Title : Grant Processing Advisor (Claims Specialist)

Work Model : Primarily Remote (may transition to Hybrid / Onsite as required)

Location (if onsite) : Forestry Building, 9920 108 St NW, Edmonton, AB T5K 2M4

Position Purpose

The Grant Processing Advisor (Claims Specialist) is responsible for ensuring the accuracy, integrity, and effective administration of childcare grant claims and payments. The role supports pre-payment quality assurance, post-payment verification, recovery of overpayments, system enhancements, and provides expert guidance on program policy, claims processing, and customer service. The position may also include supervision of claim payment coordinators.

Key Responsibilities

1. Childcare Provider Support

• Act as a key contact and representative for the Ministry s Childcare Claims Unit.
• Provide expert advice, clarification, and interpretation of childcare program policies, claims processes, and system functionality.
• Manage complex customer service inquiries via email, phone, and written correspondence (e.G., Action Requests).
• Resolve complex claim and adjustment issues, online submission errors, and payment-related complaints.
• Apply strong investigative and analytical skills to resolve issues while understanding the broader operational and stakeholder impacts of decisions.

2. Payment Accuracy and Quality Assurance

3. Grant Funding Recovery Coordination

4. Information System Support

5. Supervision and Team Support

6. Professional Relationships and Stakeholder Engagement

Mandatory Requirements

Education

Work Experience

Soft Skills

Nice-to-Have Qualifications