Print Training Coordinator

Who we are

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live.

At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that's you, let's work, learn and grow together.

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability.

If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do

As the Print Training Coordinator, you will partner to develop training resources that enable retail & salesforce associates to execute their roles successfully.

You will lead & support the development of new training content, maintain & continuously update associate onboarding requirements, and will facilitate training to various stakeholders in the Print business.

Partnering with a variety of stakeholders, each day will be fast-paced, challenging, rewarding and meaningful.

Specifically, you will :

• Drive onboarding criteria for Print associates and manage training execution to plan
• Own training plan development for new category growth initiatives
• Execute learning strategies that focus on associate selling skills & behaviours that drive average order value & incremental margin
• Update the Day-in-the-life document for all associates who perform Print & Marketing functions on an ongoing basis
• Work will stakeholders in the Print business to develop new content in partnership with learning & development (designing learning vehicles based on desired output & associate behaviours)
• Act as primary liaison for new outside sales team hires; coordinates individual training plans and monitors progress against plan.
• Facilitate one-on-one Salesforce.com workflow training for new inside / outside sales team associates as per plan
• Measure and report key business data
• Prepare business presentations to summarize business efforts & business performance Some of what you need
• 2-3 years experience in training facilitation
• Experience in graphic communications industry an asset
• Bilingual (English / French) is an asset
• Post Secondary Education
• Demonstrate autonomy, ability to work independently and seeks out assistance when required.
• Strong technical proficiency with technology, including computing systems such as Microsoft software applications, video-conferencing, and cloud computing.
• Ability to plan, organize and prioritize efficiently.
• Ability to engage associates in a friendly and professional manner using a variety of mediums.
• Curious
• Approachable
• Passionate
• Problem solver Some of what you will get
• Associate discount
• Health and Dental benefits
• RRSP / DPSP
• Performance bonuses
• Learning & Development programs
• And more... Additional Information
• Office or contact centre environment
• Flexible schedule to accommodate needs of associates nationally

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