Systems Analyst II Development and Construction

Systems Analyst II Development and Construction

We want to develop our culture of care so that everyone can reach their full potential and create a workplace where everyone feels listened to and respected. We want you to feel included and your comments and ideas to be appreciated.

Summary

The Systems Analyst II for Development and Construction plays a key role in supporting and optimizing business applications and technology services across operations. Primary platforms include ArcGIS, Autodesk AEC, Procore, and HeavyJob. This role ensures systems are reliable, integrated, and aligned with both field and office workflows to improve efficiency, accuracy, and productivity. The analyst supports construction technology deployment, maintains consistent IT service delivery, and manages logistics for technology mobilization across job sites and offices. Acting as a bridge between IT, field teams, and business stakeholders, the analyst provides support, oversees application lifecycles, and leads continuous improvement to meet evolving business needs.

This role will be hybrid requiring a minimum of 3 days in office in Toronto or Calgary.

Responsibilities

• Lead strategic planning by assessing system architecture and recommending improvements.
• Oversee complex projects or multiple platforms, often guiding cross‑functional efforts to align technology with business goals.
• Administer operational oversight of ArcGIS, Autodesk AEC, Procore, HeavyJob, and other Development & Construction applications, ensuring availability, performance, and user satisfaction.
• Manage configurations, updates, integrations, and application lifecycles using ITSM frameworks to ensure structured deployment, change control, and incident resolution.
• Track all activity in the ITSM platform to monitor KPIs, identify trends, and recommend improvements that enhance system support and performance.
• Analyze and resolve escalated user issues, leveraging root cause analysis and trend identification to implement sustainable solutions and reduce recurring incidents.
• Create and maintain user guides, knowledge articles, and other support documentation.

Construction Operations Support

User Support & Training

Collaboration & Communication

Additional Responsibilities

Qualifications

Anticipated base salary range

$94,000 - $118,000. The final agreed upon compensation is based on individual education, qualifications, experience, and work location. This position is bonus eligible.

Benefits

Physical Requirements and Environment

The work environment and physical demands characteristics are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employment Location

Hybrid : Minimum 3 days in office in Toronto or Calgary.

Equal Opportunity

RES is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Required Screening

Candidates will be required to pass a pre‑employment background investigation as a condition of employment.

Pre‑Employment Screening

Must be able to pass a Canadian Abstract Process Review.

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