Yearbook Specialist

Reports to : Senior Manager, Corporate Field Operations or designate

Nothing captures the energy and culture of a school like a yearbook filled with photographs and student achievements. Each year we help schools capture these lasting memories by assisting with the production and marketing of their yearbook.

You’ll thrive in this role if

You are an aspiring Sales and Service professional who recognizes opportunities and can turn leads into long lasting partnerships.

You will play a key role in driving the Edge brand and growing our yearbook channel by working collaboratively with our existing school service team to provide outstanding customer service, yearbook design & marketing support.

What you will focus on

Objectives

• Represent the Edge brand and shared values of accountability to customers
• Sell, Service and Renew yearbook programs and products in a designated territory. Conduct outreach to schools via email, phone, and when possible, in person meetings including : Assist in setting up yearbook accounts and contracts Deploy yearbook design software as required
• Being an ongoing trusted specialist with your customers, utilizing Edge value-add programs to deliver solutions
• Collaborate with Edge team to ensure best customer experience possible and corporate goals are met
• Work closely with your reporting manager and Yearbook Manager to ensure personal and channel growth
• Grow, maintain relationships and work effectively with school administrators, yearbook advisers, teachers, students, and parents
• Communicate Edge Yearbook’s value proposition to customers based on an understanding of their current and future needs
• Ensuring Sales, Service & renewals quotas are met
• Attend regularly scheduled Sales and Service and technical training meetings
• Develop and maintain professional and technical knowledge of our software and yearbook offerings
• Manage a book of business based on annual sales

Job Duties and Responsibilities

• Respond to inbound requests for information including :
• Arrange compelling online presentations and demonstrations for prospective customers
• Provide customer support for all yearbook software platforms and design questions
• Set up yearbook account activation
• Ensure schools are aware of perimeters before submission
• Assist with the submission of yearbook content
• Offer / coordinate webinar support & training
• Provide regular contact and pipeline opportunity updates in eTrax.
• Ensure that yearbook jobs are created and entered in the Company’s system correctly and timely
• Provide status updates or escalations to the Yearbook Manager and report any concerns that may delay yearbook submissions
• Arrange for uploading of portraits into the software
• Populate invoicing details
• Obtain contract with submission and delivery dates to submit to Yearbook Operations
• Create job in eTrax
• Send all welcome, reminder and follow up emails throughout the yearbook build process.

What we’re looking for

• An entrepreneurial spirit and enjoy the independence of developing a business / territory
• 2+ years of Sales and Service experience or educational background preferred
• Prior teaching / yearbook advising experience is an asset
• Graphic Design or Print Media experience is an asset
• French / English bilingual an asset
• Knowledge of Edge internal systems is preferred
• Demonstrated success in client relationship management
• Desire to maintain & grow your book of business
• Unafraid to work in a highly competitive market, driven primarily by relationships
• A passion for helping schools, parents, and students capture and celebrate their important achievements
• Excellent verbal and written communication skills; strong presentation skills and ability to communicate effectively with customers via email and phone calls.
• Excellent organizational skills and the ability to handle multiple projects and clients’ needs simultaneously and adhere to strict deadlines
• Ability to work well with a team, take initiative and direction
• Must be organized and efficient with time management and can work independently
• Ability to thrive in a competitive environment and to adapt to change easily
• Demonstrated problem resolution and customer service skills in working with clients
• Comprehensive understanding of all Edge yearbook offerings
• As part of the employment criteria, individuals need to meet company criminal check requirements.
• Must be legally authorized to work in Canada.

Physical requirements & work environment

• Fast paced office environment
• Ability to sit for extensive periods of time
• Work environment : Remote
• Flexible Hours
• Business Casual Dress Code
• Commission based compensation
5 days ago