Client Care Representative

Benefits:

• Company parties
• Dental insurance
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources

Handyman Connection of Victoria is a locally owned, family‑run home improvement company with a long‑standing reputation for exceptional customer service and quality workmanship. Our office is fast‑paced, collaborative, and supportive — and we are looking for a Client Care Representative who excels at keeping clients, craftsmen, and schedules running smoothly.

We’re seeking a confident, experienced customer service professional who can make sound decisions independently when required. If you’re someone who takes initiative, handles challenges with maturity, and thrives in a role where every day is different, we’d love to meet you.

What We Offer

• $23.00–$25.00/hour starting wage (depending on experience)
• Monday–Friday, traditional business hours
• Small, professional office with a family‑friendly atmosphere
• Comprehensive training and ongoing support
• Benefits after the probationary period
• Business‑casual environment

Key Responsibilities

• Deliver exceptional, friendly customer service
• Independently manage day‑to‑day office operations and make reasonable decisions when supervisors are unavailable
• Coordinate schedules, manage job tracking, and support staff and customers
• Handle billing, follow‑ups, communication, and project coordination
• Manage multiple priorities in a fast‑paced setting
• See small projects through from intake to completion

Qualifications

• 3–5 years experience in customer service, office administration, or call‑centre environments (required)
• Strong verbal and written communication skills
• Confident with Microsoft Outlook, Excel, Word, and CRM systems
• Positive, professional, people‑oriented personality
• Strong independent judgment, ability to resolve issues without escalation
• Experience in home improvement or trades (asset, not required)

If you’re looking for a long‑term role with a great local team, apply today and join us at Handyman Connection of Victoria.