Venue Technology Operations Manager

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PMY Group is seeking an experienced Venue Technology Operations Manager in Hamilton, Ontario to oversee and support the delivery of IT, audiovisual, and telecommunications systems at major sports events and venues, and other public venues. This individual will serve as a trusted on‑site representative of PMY, providing hands‑on technical support while ensuring consistent standards, documentation, and performance across client projects and live event operations.

The role blends technical proficiency, project management, and stakeholder coordination. Successful candidates will be equally comfortable troubleshooting on the event floor, coordinating with network engineers, or managing service providers to maintain high availability and reliability across venue technology environments.

This is a fixed‑term contract position with PMY Group, commencing May 1, 2026, and concluding June 30, 2026. Please note that specific assignments may require an earlier start or a later completion date depending on individual venue requirements.

Key Responsibilities

Operational Support

• Provide on‑site and remote IT, AV, and telecom support across assigned venues and projects.
• Support event operations, including system setups, live monitoring, and post‑event resets or troubleshooting.
• Act as a first‑response resource for issues affecting event technology, networks, or broadcast infrastructure.
• Collaborate with PMY’s engineering, design, and operations teams to uphold technology standards and ensure system reliability.
• Document configurations, network diagrams, and operating procedures to maintain consistency across venues.

Telecommunications & Network Oversight

Stakeholder & Project Coordination

Qualifications

Preferred Certifications

About PMY Group

PMY Group partners with the world’s leading sports, entertainment, and public‑sector organizations to plan, design, integrate, and operate technology systems that enhance guest experiences and operational excellence. With projects across more than 1,000 venues globally, PMY offers opportunities to work at the intersection of technology, events, and innovation — delivering impactful solutions that connect people and places through technology.

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