Coordinator - Quality and Compliance

Overview

We are currently looking for someone to join our corporate team as a Coordinator - Quality and Compliance . The role follows a hybrid model with flexibility to work both remotely and within Waterloo, ON office.

The Coordinator - Quality and Compliance plays a critical role in the success of quality and compliance by contributing administrative expertise and general support to the enterprise.

This position will be responsible for scheduling and coordinating various meetings and events. This position will also offer significant support to the Privacy Officer, handling all administrative tasks related to the record release process, for example.

The ideal candidate will be a skilled communicator who is detail-oriented, highly organized, and capable of managing various administrative responsibilities.

What We Offer

• Competitive salary based on experience
• Flexibility to work remotely a portion of the time
• Supportive and positive leadership support
• Robust Employee Assistance Program (EAP) for you and your family members
• Health & dental benefits, plus retail discounts and recognition rewards
• Opportunities to volunteer in countries with limited access to healthcare services

What The Role Involves

Administrative Responsibilities :

Manage departmental schedules, meetings, and communications, including preparation of agendas, minute taking, recording and distribution of action items, and monitoring for completion.

Handle internal and external communications related to departmental responsibilities, including emails, phone calls, and preparation and submission of reports.

Organize and maintain records, databases, and files for easy access and retrieval.Assist in the preparation of presentations, reports, and other materials for various internal and external audiences, including senior leadership.

Coordinate the logistics for events, such as audits, training sessions, meetings or conferences.Coordinate between departments to ensure the smooth flow of information and processes.

Maintain and organize quality, privacy and patient experience records, databases, and files for easy access and retrieval.

Assist in the record release process including, requesting stored records, communicating with the requestor, and Ontario Health at Home, preparing and logging the record for review by the Privacy Officer.

Administrative oversight of the Policy and Procedure solution.Other administrative tasks as needed.

Quality Support :

Support the Quality and Patient Experience team to organize investigations, quality checks, inspections, and audits to ensure compliance with contractual and legislative requirements and organizational standards.

Support the preparation and maintenance of documentation, including protocols, reports, and checklists.Help collect, track and collate quality metrics, data from quality tests and reports.

Coordinate with other departments to ensure compliance with quality standards and procedures.Provide administrative support in the investigation of quality issues, working closely with the Quality and Patient Experience team.

Provide administrative support to the Quality Council.

What You Bring

Required Qualifications

• Post secondary education
• Knowledge of Ontario’s healthcare system
• Basic medical terminology
• Basic understanding of quality assurance principles and practices.
• Ability to handle sensitive information while maintaining strict confidentiality
• Strong proficiency in all aspects of Microsoft office, with proven skills in Word, Excel, and PowerPoint.
• Excellent communication skills, both written and verbal.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Ability to work collaboratively and effectively in both a team environment, and independently; in person and remotely.

Preferred Sills

• Experience working in home and community care
• Certification in quality management
• Experience with process improvement
• Knowledge of PHIPA legislation and application an asset
• Proficiency in French

Additional Requirements

• Valid driver's license, own vehicle and appropriate insurance
• Clear Criminal Background Check

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings.

Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process