Job Description
What is the opportunity? In a non-call center environment, you will support the Canadian Banking Operations fraud management team in protecting shareholder’s interest by minimizing fraud losses.
You will review and investigate Credit fraud alerts for Mortgage, RCL and Car Loan applications ensuring operational risk / loss is mitigated and negative client impact and experience is kept to a minimum.
Please note : This is a hybrid role. What will you do?
- Use in-depth fraud understanding to Investigate fraud alerts on loan applications
- Review notes and pertinent application details
- Review NDB alerts and update notifications accordingly
- Perform outbound calls to validate application details
- Record and refer all suspicious files to CIS for review
What you need to succeed? Must- have :
- At least 12 months experience in client service or fraud related environment
- Bilingual in French and English at a professional level in both languages, as this role requires fluency in French and English in order to serve our clients in the community with English speaking needs
- Ability to handle with confidence a high workload environment, while prioritizing and multitasking with a commitment to delivering superior client experience
- Proven interpersonal communication and problem resolution skills
- Able to work a set shift of 8 : 00am to 8 : 00pm Monday to Saturday
Nice-to-have :
- Mortgage related Fraud experience
- Citadel, Casper, Linx, EIM, Camps, IRIS, Synergy
- Able to navigate between multiple windows-based applications systems
What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Exposure to strong mentorship and leadership examples
- Ability to make a difference and lasting impact
- Continued career advancement opportunities
Job Skills Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control Additional Job Details
Address :
7101 AV DU PARC : MONTRÉAL
City : MONTRÉAL
MONTRÉAL
Country : Canada
Canada
Work hours / week : 37.5
37.5
Employment Type : Full time
Full time
Platform :
Personal and Commercial Banking
Job Type : Regular
Regular
Pay Type : Salaried
Salaried
Posted Date : 2024-05-14
2024-05-14
Application Deadline :
2024-06-08
I nclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.
We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Bilingual Fraud Officer
In a non-call center environment, you will support the Canadian Banking Operations fraud management team in protecting shareholder’s interest by minimizing fraud losses. Use in-depth fraud understanding to Investigate fraud alerts on loan applications. Anti-Money Laundering (AML), Credit Analysis, D...
Customer Service Representative Agent Work From Home - Remote Online Panelists
No customer service representative agent experience needed. Customer Service Representative Agent Work From Home - Remote Online Panelists. Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible par...
Bilingual Customer Service Representative/ Représentant(e) bilingue du service à la clientèle, Centre du Service des risques des particuliers
We are looking for an individual who is interested in working in a fast paced environment in our Personal Risk Service Centre as a Customer Service Representative. Customer Service Representatives build strong broker relationships by providing guidance and knowledge of Chubb products and services, p...
Receptionist-KPMG Law
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.The Client Administration function is a vital part of the firm's Business Enablement Services and is focused on achieving c...
Project Manager, Continuous Improvement
Structure the project and support the different departments in the implementation of project packages. Project Manager, Continuous Improvement. Project Manager, Continuous Improvement . Control project costs, manage risks and assess the team’s ability to meet deadlines. ...
Project Manager
Manages a portfolio of approved projects through the project lifecycle, applying standardized project management methodologies. Delivers consistently, timely and accurate status reports by developing and tracking project KPIs and maintaining project control documents (project schedules, RAID logs, b...
Office Clerk - Receptionist
Two to four years of experience as a receptionist or in a similar position (an asset). Your main priorities as an office clerk / a receptionist are being welcoming and organized. ...
Financial Analyst
As a Financial Analyst, you will be supporting the finance department by performing a variety of accounting/finance tasks to support accurate financial reporting and analysis, as well as assisting with preparing financial reports and analyzing financial data. We are hiring at Valsoft for an experien...
Financial Analyst
Assist the controller in the preparation and analysis of financial statements and notes in the Financial Statements;. In your dynamic role as an Assistant Controller, your day kicks off with a much-needed caffeine boost, diving into financial statement review for your designated territory before pre...
Sr Manager - SAP Project Manager
As a Senior Manager – SAP Project Management, you will be responsible for managing the day-to-day operations of SAP projects, driving business development, and supporting sales within the SAP space. Senior Manager - SAP Projects Role with BIG4. The Client is a Technology Consulting, that opera...