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Bilingual Fraud Officer

Bilingual Fraud Officer

0000050007 Royal Bank of CanadaMONTRÉAL, Quebec, Canada
30+ days ago
Salary
CA$18.00 hourly
Job type
  • Full-time
Job description

Job Description

What is the opportunity? In a non-call center environment, you will support the Canadian Banking Operations fraud management team in protecting shareholder’s interest by minimizing fraud losses. You will review and investigate Credit fraud alerts for Mortgage, RCL and Car Loan applications ensuring operational risk / loss is mitigated and negative client impact and experience is kept to a minimum.Please note : This is a hybrid role. What will you do?

  • Use in-depth fraud understanding to Investigate fraud alerts on loan applications
  • Review notes and pertinent application details
  • Review NDB alerts and update notifications accordingly
  • Perform outbound calls to validate application details
  • Record and refer all suspicious files to CIS for review

What you need to succeed? Must- have :

  • At least 12 months experience in client service or fraud related environment
  • Bilingual in French and English at a professional level in both languages, as this role requires fluency in French and English in order to serve our clients in the community with English speaking needs
  • Ability to handle with confidence a high workload environment, while prioritizing and multitasking with a commitment to delivering superior client experience
  • Proven interpersonal communication and problem resolution skills
  • Able to work a set shift of 8 : 00am to 8 : 00pm Monday to Saturday

    • Nice-to-have :

  • Mortgage related Fraud experience
  • Citadel, Casper, Linx, EIM, Camps, IRIS, Synergy
  • Able to navigate between multiple windows-based applications systems

    • What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Exposure to strong mentorship and leadership examples
  • Ability to make a difference and lasting impact
  • Continued career advancement opportunities

    • Job Skills Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control Additional Job Details

    Address :

    7101 AV DU PARC : MONTRÉAL

    City : MONTRÉAL

    Country : Canada

    Work hours / week : 37.5

    Employment Type : Full time

    Platform :

    Personal and Commercial Banking

    Job Type : Regular

    Pay Type : Salaried

    Posted Date : 2024-05-14

    Application Deadline :

    2024-06-08

    I nclusion and Equal Opportunity Employment

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    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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