Business Process Consultant
Job Overview :
We are looking for an experienced Business Process Consultant to join our team, with a strong focus on IT Service Management (ITSM).
The ideal candidate will have experience in analyzing, designing, and optimizing business processes, particularly within the ITSM domain.
This role requires strong client-facing skills, as you will be working directly with clients to understand their needs and develop solutions that improve their IT service processes.
Key Responsibilities :
- Analyze current ITSM processes, identify inefficiencies, and recommend improvements to enhance service delivery and customer satisfaction.
- Work closely with clients to gather requirements, present solutions, and guide them through process changes. Maintain strong relationships and ensure client needs are met effectively.
- Assist in the design and implementation of ITSM solutions, aligning them with industry best practices and client-specific requirements.
- Develop comprehensive process documentation, including process flows, SOPs, and other necessary documentation to support the implementation and maintenance of ITSM processes.
- Support clients in managing the impact of process changes, ensuring smooth transitions and adoption of new workflows and systems.
- Provide training and support to client teams, helping them understand and effectively use new or optimized ITSM processes.
- Monitor the effectiveness of implemented processes, using KPIs and other metrics to ensure they deliver the expected benefits.
Qualifications :
- 3 to 5 years of experience in business process consulting, with a focus on IT Service Management (ITSM).
- Proven experience in engaging with clients, gathering and analyzing requirements, and delivering tailored solutions.
- Strong understanding of ITSM frameworks and best practices, including Incident, Problem, and Change Management.
- Ability to analyze complex processes, identify areas for improvement, and develop practical, effective solutions.
- Excellent verbal and written communication skills, with the ability to clearly convey technical and process-related concepts to a variety of stakeholders.
- ITIL certification or equivalent is preferred.
Preferred Skills :
- Experience in managing or supporting ITSM projects, with an understanding of project management methodologies like Agile or Waterfall.
- Familiarity with ITSM tools, such as ServiceNow, and experience in using process mapping tools.
- Understanding of change management principles and experience in leading clients through process changes.
Business Process Consultant
Based on business experience and knowledge, make best practice recommendations for CDK configurations and/or client business processes to maximize client utilization and business results. Separately, and with key management, review Performance reporting, comparing to benchmarks/goals for process and...
ServiceNow Business Process Consultant
Alldus International are hiring for multiple ServiceNow Business Process Consultant Positions. As a ServiceNow Business Process Consultant Team Lead the role and responsibilities include:. Define business processes and process improvement areas. Help the Director of Business Process Consulting onboa...
Business Process Consultant
Develop comprehensive process documentation, including process flows, SOPs, and other necessary documentation to support the implementation and maintenance of ITSM processes. The ideal candidate will have experience in analyzing, designing, and optimizing business processes, particularly within the ...
Business Process Consultant
Business Process ConsultantJob Overview:We are looking for an experienced Business Process Consultant to join our team, with a strong focus on IT Service Management (ITSM). Develop comprehensive process documentation, including process flows, SOPs, and other necessary documentation to support the im...
Senior Consultant - Business Process Controls Specialist within Financial Services
Working closely with our Clients and Audit teams to conduct assessments of business process risks and controls primarily in the Asset Management (Custody, Funds/Pension Administration, Transfer Agency) and Financial Services space, including any experience in conducting automated controls embedded w...
Project Manager Infrastructure
On behalf of our client in the Retail Services Sector, Procom is looking for a Project Manager - Infrastructure Project Manager - Infrastructure – Job Description. Project Manager - Infrastructure. Project Planning and Coordination:. Assist in the development of project plan. ...
Data Analyst
We are seeking a skilled Data Analyst to join our team and contribute to data-driven decision-making. The ideal candidate will have a strong analytical mindset, proficiency in data manipulation and analysis tools, and the ability to translate complex data into actionable insights. Collect, clean, an...
Senior Credit Analyst - Bilingual (French/English)
Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. Toyota Financial Services (TFS) currently has an exciting permanent opportunity as a. Five plus years of credit analyst/lender experience in an autom...
Senior Business Analyst - Business Loan
Good understanding of Business Banking Operations and Functions especially in Business Lending, Business Onboarding and Account Opening & Credit policy & decisioning. Responsible for gathering and documenting business requirements, ensuring they are aligned with stakeholder needs and regulatory stan...
Microsoft Business Central Consultant
Microsoft Business Central Consultant. Definition of the Microsoft Business Central solution implementation roadmap and organize the work plan. Managing Teams —lead the team of consultants from the technical point of view for the different modules. Microsoft Business Central Implementations. ...