Account Manager

Description

The Account Manager is responsible for executing the Canadian sales strategy within clearly

defined markets by targeting existing customers to upsell and cross sell the Company’s

products and services. The role holder will take a determined approach to retain and grow

the existing customer base to minimize churn, maximize retention and exceed revenue

growth targets.

Key Responsibilities

• Serve as the primary point of contact and build long-term, value driven relationships with Dye & Durham customers and deliver exceptional customer experiences on a day-to-day basis
• Execute strategies & tactics to exceed revenue growth, customer retention, and churn targets
• Identify and convert upsell, cross-sell, and renewal opportunities to achieve sales objectives
• Proactively connect with customers through email, phone, online presentations, and in-person meetings & events to drive revenue growth, product adoption and customers satisfaction
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions and various projects according to customer needs and objectives
• Communicate clearly the progress of monthly / quarterly initiatives to internal and external stakeholders
• Forecast and report key account metrics including net revenue growth, retention rates and churn risk
• Monitor and analyze customer's usage of our product
• Responsible for working with the Sales and marketing teams to develop strategic marketing plans and ensure KPIs are being met
• Negotiate contracts and maintain accurate client records in Salesforce, keeping track of any contract updates and renewals
• Sharing feedback with the Product organization to ensure we are building with customer front of mind

Skills, Knowledge & Expertise

Job Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.

Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.