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Sr. Technical Desktop Analyst

Sr. Technical Desktop Analyst

PeopleToGoNorth York, Ontario, Canada
30+ days ago
Salary
CA$22.00–CA$25.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description

Job Title : Sr. Technical Desktop Analyst

Location : Toronto, ON

Type : 12 month Contract

Starts : Immediately

Our client currently has an opening for a Technical Analyst (Deskside support) to work as part of a team providing Lotus Notes Ver. 7 or 8 password resets, ID admin work, PC, Laptop and BlackBerry (BES) support to approximately 2000 end users.

Note : Client will consider cross training on Lotus Notes if all other skills / experience criteria are met however……candidates must still have a minimum of recent basic working experience with Lotus Notes as a user in an Enterprise environment at the very minimum to be considered.

Must Have Skills :

  • Recent Lotus Notes (Ver. 7 or 8) password resets, ID Administration experience is desired
  • Experience working in a mixed Unix / Windows environment (AIX, Windows

2003 / 2007 / 2008 / 2010, Active Directory

  • Windows Office Suite proficient
  • Strong hands on knowledge of Break Fix : Software / Hard Drives / Peripherals
  • Good understanding of basic network protocols : TCP / IP
  • Knowledge of WiFi technology
  • Client and BES – Blackberry hand held device, VPN remote user support
  • PC / Laptop Hardware troubleshooting and repair
  • Proficient in imaging technologies : RIS / Image X, WDS etc
  • Excellent customer service skills – experienced at providing deskside support at the

    • executive level with strong presentations skills

    Education / experience

  • Minimum 3 year College diploma or University degree in a technology related discipline
  • MCSE, MCP, A+ industry certifications preferred
  • 5 to 7 years experience in PC support & Networking
  • Recent Lotus Notes (Ver. 7 or 8) password resets, ID Administration experience
  • Experience providing support to Senior Executives
  • Supervisory experience is a nice to have
  • BlackBerry support experience required (client and BES)
  • Ability to work in a very fast paced environment and make frequent work re-prioritization decisions
  • Excellent customer service, communications & presentations skills, recent experience working within all levels across the organization in a fast paced Enterprise environment
  • Professional, dynamic and career minded with a strong work ethic