Sr. Technical Desktop AnalystPeopleToGo • North York, Ontario, Canada

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Sr. Technical Desktop Analyst

PeopleToGo • North York, Ontario, Canada

30+ days ago

Job type

Full-time

Quick Apply

Job description

Job Title : Sr. Technical Desktop Analyst

Location : Toronto, ON

Type : 12 month Contract

Starts : Immediately

Our client currently has an opening for a Technical Analyst (Deskside support) to work as part of a team providing Lotus Notes Ver. 7 or 8 password resets, ID admin work, PC, Laptop and BlackBerry (BES) support to approximately 2000 end users.

Note : Client will consider cross training on Lotus Notes if all other skills / experience criteria are met however……candidates must still have a minimum of recent basic working experience with Lotus Notes as a user in an Enterprise environment at the very minimum to be considered.

Must Have Skills :

Recent Lotus Notes (Ver. 7 or 8) password resets, ID Administration experience is desired
Experience working in a mixed Unix / Windows environment (AIX, Windows

2003 / 2007 / 2008 / 2010, Active Directory

Windows Office Suite proficient

Strong hands on knowledge of Break Fix : Software / Hard Drives / Peripherals

Good understanding of basic network protocols : TCP / IP

Knowledge of WiFi technology

Client and BES – Blackberry hand held device, VPN remote user support

PC / Laptop Hardware troubleshooting and repair

Proficient in imaging technologies : RIS / Image X, WDS etc

Excellent customer service skills – experienced at providing deskside support at the

executive level with strong presentations skills

Education / experience

Minimum 3 year College diploma or University degree in a technology related discipline

MCSE, MCP, A+ industry certifications preferred

5 to 7 years experience in PC support & Networking

Recent Lotus Notes (Ver. 7 or 8) password resets, ID Administration experience

Experience providing support to Senior Executives

Supervisory experience is a nice to have

BlackBerry support experience required (client and BES)

Ability to work in a very fast paced environment and make frequent work re-prioritization decisions

Excellent customer service, communications & presentations skills, recent experience working within all levels across the organization in a fast paced Enterprise environment

Professional, dynamic and career minded with a strong work ethic

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Sr Technical Desktop Analyst • North York, Ontario, Canada

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