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Assistant Executive / Executive, Sales Support (Global Key Account - Shipping)
Assistant Executive / Executive, Sales Support (Global Key Account - Shipping)Ocean Network Express (Singapore) Pte Ltd • HarbourFront
Assistant Executive / Executive, Sales Support (Global Key Account - Shipping)

Assistant Executive / Executive, Sales Support (Global Key Account - Shipping)

Ocean Network Express (Singapore) Pte Ltd • HarbourFront
30+ days ago
Job type
  • Full-time
Job description
Job Description Purpose: To provide excellent Sales Support to internal and external customers as well as overseas offices.

Job Description
•Assist with tender management and agreements for assigned Global Key account.
•Ensure that service performance levels are consistent and strive for enhancement during customer interactions.
•Able to leverage on the ONE internal system for continuous improvement of service level.
•Be proactive in coordinating cross-border communications with overseas account managers for actions in resolving issues.
•Ensure all the filing rates and contractual terms within internal system are updated accurately for non-Tender.
•Ensure accurate and timely changes in existing contracts and expiring rates.
•Create filing instructions to Offshore team and able to translate customer enquiries into booking data using the internal system.
•Able to analyze customer KPI performance and behaviors on a monthly and quarterly basis and to prepare reports which align with HQ requirement.
•Any other ad-hoc assignments when required. Job Requirement •Candidate must possess at least a Diploma in Maritime Studies or Shipping-related disciplines.
•Minimum 2 years of relevant working experience in similar field.
•Applicant with Global account sales experience is preferred.
•Proficient in MS Office skills such as Excel, Word, and PowerPoint applications.
•Possess interpersonal skills with high level of integrity and professionalism.
•Possess strong negotiation and analytical skills.
•A team player who can work independently.
•Self-motivated individual who is result-oriented and resilient in a fast-paced environment.
•Candidate with relevant qualifications without prior experience may be considered.

*Job title / position will commensurate with educational level and relevant job scope and industry.
*Please note that only shortlisted candidate will be notified.
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Assistant Executive / Executive, Sales Support (Global Key Account - Shipping) • HarbourFront

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