Central Regional Manager

Central Regional Manager at Medavie

Employment Overview

Position Type : Permanent. Role reports to the Director, Ground Operations and is a senior leadership position responsible for managing staff and systems to meet performance requirements for the ambulance service in the region.

Duties and Responsibilities

• Provide clinical support to ensure optimum customer service and patient care, supervising paramedics as needed.
• Foster relationships with the Performance and Development department, CDPs, and MOPs, attending meetings and participating in M&M’s.
• Monitor and manage clinical incidents, coaching supervisors and staff on closure steps for adverse events.
• Provide backup on ambulances during emergencies and maintain professional paramedic certification.
• Prioritize customer / patient service and develop a resolution process for issues.
• Effectively delegate tasks to supervisory teams, setting clear performance expectations and reporting requirements.
• Encourage supervisors and staff participation and empowerment in delegation.
• Manage team sensitivity to new or changing company policies, encouraging self‑motivation.
• Manage regional communications distribution, focusing on supervisor support and mentorship.
• Conduct supervisor meetings, highlighting employee achievements and fostering proactive interactions.
• Develop operational performance management, ensuring supervisor / paramedic awareness of contractual obligations.
• Address service inquiries externally and internally, coordinating investigations and ensuring timely closures.
• Attend operations divisional and manager meetings, preparing reports for the Support Office.
• Implement daily, quarterly, and annual performance management with field supervisors and staff.
• Plan for contingencies and oversee regional EMS disaster management and preparedness.
• Participate in recruitment and selection of site paramedic staff, coaching staff and collaborating with Human Resources.
• Orient new employees to company goals and objectives, leading by example in group meetings.
• Practice supportive communication techniques such as active listening.
• Improve employee performance through motivation, delegation, decision‑making, and empowerment.
• Demonstrate superior conflict resolution skills, mediating conflicts between employees and external stakeholders.
• Develop and support the entire region’s paramedic team, fostering educational and organizational goals.
• Maintain positive relationships with landlords and leaseholds, ensuring base maintenance.
• Manage region budgets and fiscal responsibilities, complying with visa policies.
• Coordinate procurement, equipment distribution with System Support.
• Maintain relationships with local hospital committees and DHA liaison.
• Handle special event resource requests and community function planning.
• Communicate with outside agencies and stakeholders, attending regional EMO planning committees.
• Participate in public and community meetings with stakeholders and councils when required.

Qualifications

Knowledge & Skills

Physical Requirements

Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives, and skills. We encourage applications from all qualified candidates, including women, persons of any sexual orientation and gender identity, Indigenous persons, African Canadians, other racialized groups, and persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self‑identify.

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