General Manager, Notch8 Restaurant & In-Room Dining

Company Description

Fairmont Hotel Vancouver, known as the Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit.

A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project.

With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.

Join our team and welcome our guests to extraordinary experiences at their home away from home.

Job Description

General Manager, Notch8 Restaurant & In-Room Dining at Fairmont Hotel Vancouver

Join our team as the General Manager for Notch8 & In-Room Dining and become one of the authors of our story. As part of the Fairmont Hotel Vancouver family, you will be responsible for, serving the needs of the business, our guests, and our colleagues by overseeing operations connected to Notch8.

Ensuring the quality of product and level of service, resulting in a superb guest experience.

Our Culture & Benefits :

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
• The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• A competitive salary starting at $80,000 per year plus incentive bonus based on performance and capabilities.
• Complimentary meal through our Colleague Dining Program
• Complimentary dry-cleaning of business attire
• Complimentary hotel stay with breakfast for two through our BE OUR GUEST program
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
• Free learning programs through our Academies and discounted eCornell courses
• Ability to make a difference through our Corporate Social Responsibility activities
• Annual paid vacation, sick leave, up to statutory holidays and birthday leave
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
• A monthly travel reimbursement for TransLink monthly passes

What you will be doing :

Please note that this is not an exhaustive list of everything that needs to be done! Within the Fairmont family, our people always find new ways to look after the business, their guests, and their teammates.

Within this, the key responsibilities for this position are :

• Manage and oversee the entire Notch8 operation, including In-Room Dining, Refreshment Center and assist the Director of Food & Beverage.
• Consistently maintain the Fairmont service standards throughout Notch8 and IRD.
• Liaise with all departments to ensure clear and concise communication on all reports, functions and guest notes for the day.
• Maintain the highest levels of guest service and develop a rapport with both the hotel guests and the local clientele, meeting and greeting guests at the Restaurant, and handling guest complaints effectively and pleasantly.
• Lead the training and education of the service staff in products and service
• Assist Notch8 leaders in reaching and exceeding the goals for sales in the restaurant.
• Evaluate staff performance and create plans for improvement
• Estimate consumption, forecast requirements, and maintain inventory
• Control costs and minimize waste
• Ensure completion of all service shift opening / closing duties. Including Manager / Server / Bar.
• Ensure quality Food & Beverage service is delivered first while maintaining adherence to budgeted payroll and overhead costs.
• Conduct pre-meal informational briefing with staff so that all are knowledgeable about dishes, cooking methods, changes, menu items, specials, etc.
• Behave as a role model, communicate effectively with employees, act as a motivating influence, training all new team members.
• Supervise the alcoholic / non-alcoholic service in accordance with federal, state, local, and company regulations.
• Handle any guest incidents ensuring 100% guest satisfaction.
• Work as an active member of the management team. Creating professional relationships and active involvement with all hotel operations, including but not limited to;

daily, and weekly management meetings, and support to all team members, including Manager on Duty Shifts

All other duties and special projects as assigned

Qualifications

Your experience and skills include :

• Demonstrated passion for the Food and Beverage industry and knowledge of current trends
• Innovative and creative with a strong entrepreneurial spirit and a results-driven desire to exceed customer expectations in a luxury environment
• Three or more years of operating experience in a high-end Restaurant
• Ability to work a rotating and flexible schedule to meet business needs, including weekends, holidays, early mornings and late nights
• Previous experience working in a hotel and / or unionized environment a strong asset
• Extensive knowledge of spirits, wine, and beer required
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Additional Information

Visa Requirements :

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS