Clinical Coach - Nursing

POSITION SUMMARY:

This position is responsible for the effective development and delivery of staff education programs, policies and procedures, and for supporting the on-going training for of all clinical team members. The C-CC will work closely with the Clinical Nurse Managers – Education and Support in leading, precepting and mentoring Nurses, Personal Support Workers and other Partner Organization Staff Members. They will act in the capacity of clinical expert within the clinical programs, and will work collaboratively with the Clinical Director and other Managers. The C-CC will strive to ensure that our clinical staff are supported so that those staff may: provide high quality, efficient and effective clinical care, contribute to goals and objectives, and engage in professional development. This role will also assist with the recruitment and development of qualified staff as requested.

CORE DUTIES AND RESPONSIBILITIES

• Works collaboratively with the various Clinical Leadership
• Engages clinical staff in effective and supportive coaching and mentorship, on a day to day basis
• Is available to clinical staff for coaching on a planned, ad hoc or emergency basis
• Assists with the recruitment, selection and development of staff where appropriate.
• Assists with program orientation standards, training programs, and precepting programs for all clinical staff, especially as it relates to Peritoneal Dialysis.
• Provides performance feedback, delivers coaching, and utilizes the progressive disciplinary policy when required, either alone or in cooperating with the Clinical Nurse Managers
• Assists in the develops and implementation of individual employee learning plans in collaboration with the Clinical Nurse Managers
• Conducts meetings, reviews and participates on project teams where required.
• Assists in educating clinical staff on new policies and processes, ensures that staff are aware of changes to SJHC policies and procedures, and ensures compliance with SJHC policies and procedures at all times.
• Ensures that staff are working safely at all times and in compliance with SJHC safety policies and procedures, the Occupational Health and Safety Act and any other relevant legislation.
• Understands and follows the directives contained in the applicable union Collective Agreements.
• Effectively undertakes the responsibilities of a Supervisor, as outlined in the Occupational Health & Safety Act.
• Evaluates, develops and implements policies, procedures and processes for the clinical programs
• Assists with communication and education of strategies for improvements in the area of utilization for all clinical programs.
• Responds to general inquiries from staff, clients, family members, and other stakeholders, relating to nursing care provided by SJHC.
• Maintains effective communication and liaise with St. Joseph’s hospital, community agencies, family, physicians, consultants, and other care partners with respect to services for individual clients. Responds to requests for information, problem resolution and incident investigation. Responsible for effective problem solving and minimizing risk to SJHC.
• Reviews clinical risk incident forms received. Investigates and follows up as needed in order to proactively solve risk issues and minimize the impact on clients and staff.
• Assists in monitoring the nursing schedule to ensure staffing meets the need for client visits and to match nursing resources with the demand for visits.
• Participates in the quality improvement plan for the clinical programs.
• Evaluates the efficiency, effectiveness and quality of clinical programs for SJHC. Assesses trends, staffing needs, and areas for improvement. Recommends strategies for improvement.
• Serves as an active member of our community and various SJHC committees for the purposes of program planning, development, and evaluation in order to share knowledge, make improvements to ensure quality care is provided in the community.
• Participates in the SJHC strategic planning process, assesses priorities and establishes goals and objectives consistent with the overall strategic plan. Participates in the implementation and monitoring of the established goals and objectives of the clinical programs.

CORE COMPENTENCIES

• Regularly demonstrates our mission, vision and values:Support compassionate care, faith and diversityDeliver quality care, pursue and share knowledge, respect diversity, remain faithfulCommit to working everyday with dignity, respect, service, justice, responsibility and enquiry
• Ability to work collaboratively with others; sharing expertise and drawing on the expertise of others
• Actively promotes a healthy, supportive and inclusive work environment
• Proactively contributes to initiatives, supporting and encouraging positive change
• Ability to engage in effective problem solving, possess logic and analytical thinking
• Skilled at thinking about creative solutions to complex problems
• Solid team-based approach to every day work activities
• Superior communication skills both verbal and written, with an excellent customer service mind set
• Positive and professional, with a “can do” attitude
• Willingness to regularly go the extra mile and actively support co-workers
• Proven ability to pay close attention to details
• Strong organizational, implementation, planning and evaluation skills
• Ability to lead others to successful outcomes
• Effective and collaborative communication style, both verbal and written
• Ability to work in a fast-paced environment, to meet critical deadlines
• Ability to solve frequent and complex problems
• Quality and process improvement focused
• Maintaining on-going compliance to corporate policies and procedures, health and safety regulations, and relevant external standards
• Participating fully in both internal and external training requirements
• Participating fully in corporate quality initiatives
• Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of any and all electronic medical record systems used (including but not limited to Procura, Alayacare and HPG)

QUALIFICATIONS

• Registered Nurse education and experience, preferred
• OR completion of Practical Nursing program, required
• Current and unrestricted CNO license, required
• Experiences with peritoneal dialysis, wound care, foot care, etc. - preferred
• Strong computer skills in MS Office, Procura, Alayacare and excel spreadsheets - preferred
• Previous work experience in a community nursing environment – preferred
• Previous experience with scheduling software – an asset.