Talent.com
Customer Experience Leader, Personal Insurance
Customer Experience Leader, Personal InsuranceBrokerLink - Eastern Ontario Region • Markham, York Region, CA
Customer Experience Leader, Personal Insurance

Customer Experience Leader, Personal Insurance

BrokerLink - Eastern Ontario Region • Markham, York Region, CA
28 days ago
Job type
  • Full-time
  • Permanent
Job description

Customer Experience Leader, Personal Insurance

Join to apply for the Customer Experience Leader, Personal Insurance role at BrokerLink - Eastern Ontario Region .

Being a part of BrokerLink means you live our values : to act with integrity, be respectful of others, have a customer‑driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment.

We want like‑minded individuals who want to provide the highest level of customer service and carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and the purpose of “we’re here to help people” motivates us to keep the amazing talent we attract for a long time. We want to bring out the best of all our team members, offering countless opportunities to grow in an environment that values our most important asset, you. We have over 200 offices across Canada and flexible work arrangements.

We are looking for a Customer Experience Leader, Personal Insurance to join BrokerLink and work from our Markham – Woodbine office in our Central Ontario region on a Permanent Full Time Basis.

Employee Promise & Perks

  • Flexible health and dental insurance benefits package
  • Personal Spending amount to invest in your healthy lifestyle
  • RRSP – Registered Retirement Savings Plan with Company matching
  • ESPP – Employee Share Purchase Plan (TSX : IFC) program with matching aspect
  • ‘Dress for your day’, dress according to your daily schedule
  • Competitive compensation package with bonus aspect
  • Employee discount program, including Apple, Bell, Rogers and more!
  • Paid Time Off in the form of : Personal days, Volunteer days, Exam / Study Time, Jury Duty and starting at 3 weeks of vacation per year!
  • Recognized as one of Canada’s best employers, e.g., Kincentric 2024

What the Role Entails

  • Build and lead highly engaged teams.
  • Drive growth and deliver second-to-none customer experience.
  • Work with your leadership team and peers to develop business strategies that deliver outperformance.
  • Implement and execute plans by leveraging your team’s talents and skills and regional collaboration.
  • Contribute to driving growth and brand awareness in your Territory, by planning and driving marketing initiatives.
  • Assist with recruiting and staffing of your team.
  • Responsible for managing, coaching, and developing your team. This includes conducting regular one‑on‑one meetings with direct reports and proactively managing succession plans.
  • Build and execute Engagement Action Plans. Motivate staff to participate in company objectives and continuously keep them informed of changes or new directions.
  • Responsible for ensuring that quality of service meets expected standards.
  • Examine customer experience and implement tools and programs to enhance their experience.
  • Analyze and resolve service and sales problems and follow up with clients on escalated issues as required.
  • Maintain strong working relationships with our key insurance partners.
  • The Successful Candidate Will Have

  • Leadership and management experience in insurance brokerage operations.
  • Strong track record of leading highly engaged teams across multiple locations.
  • Experience leading in a hybrid environment.
  • Understand the needs of the customer (internal and external).
  • Strong communication and negotiation skills.
  • Strong team player and collaborator.
  • College or university degree in a related area or commensurate work experience.
  • RIBO License preferred.
  • Management of projects or initiatives outside of daily responsibilities with multiple stakeholders.
  • Analytical and problem‑solving abilities; develop optimal solutions that maximize organizational performance.
  • Required to travel within the Region as needed.
  • We thank all applicants for their interest, but only those selected for an interview will be contacted.

    BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

    BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

    Discover more about BrokerLink! Visit our new dedicated Webpage - https : / / www.brokerlink.ca / campaign / discover-brokerlink

    Seniority level

  • Mid‑Senior level
  • Employment type

  • Full‑time
  • Job function

  • Other
  • Industries

  • Insurance
  • Referrals increase your chances of interviewing at BrokerLink - Eastern Ontario Region by 2x

    #J-18808-Ljbffr

    Create a job alert for this search

    Customer Experience • Markham, York Region, CA

    Similar jobs
    Director, Customer Experience - Shared Services

    Director, Customer Experience - Shared Services

    Enercare Inc. • markham, on, ca
    Full-time
    Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick.Enercare is ...Show more
    Last updated: 1 hour ago • Promoted • New!
    Insurance Client Partner - Senior Director, Growth Leader

    Insurance Client Partner - Senior Director, Growth Leader

    Slalom • Toronto
    Full-time
    A leading consulting firm in Toronto is seeking a Senior Director - Client Partner to drive client revenue and lead a team focused on the insurance sector. The ideal candidate has over 15 years of c...Show more
    Last updated: 29 days ago • Promoted
    Commercial Insurance Account Executive and Team Leader

    Commercial Insurance Account Executive and Team Leader

    Aon • Toronto, Canada
    Full-time
    Looking for an opportunity to develop your account management and relationship building skills in a Team Leader role? Get a thrill from landing new business and growing your client base? This could...Show more
    Last updated: 2 days ago • Promoted
    Bilingual Customer Experience Specialist - Sym-Tech Dealer Services

    Bilingual Customer Experience Specialist - Sym-Tech Dealer Services

    Sym-Tech Dealer Services • toronto, on, ca
    Full-time
    Celebrating 53 years of growth, Sym-Tech is the leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovati...Show more
    Last updated: 30+ days ago • Promoted
    Customer Experience Operations Lead

    Customer Experience Operations Lead

    Electricenergyonline • Toronto
    Full-time
    A leading utility provider in Toronto seeks a Manager for their Call Centre to oversee daily operations, ensuring exceptional service delivery while managing vendor performance.The ideal candidate ...Show more
    Last updated: 9 days ago • Promoted
    Guest Experience Team Lead

    Guest Experience Team Lead

    Impact Kitchen • Toronto, ON, Canada
    Full-time
    Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make a...Show more
    Last updated: 30+ days ago • Promoted
    Eye Care Store Leader — Boost Customer Experience & KPIs

    Eye Care Store Leader — Boost Customer Experience & KPIs

    Luxottica • Toronto
    Full-time
    A global eyewear company in Toronto is seeking a Store Manager to lead the team in delivering exceptional customer experiences. The ideal candidate will have over 4 years of management experience an...Show more
    Last updated: 29 days ago • Promoted
    Product Innovation Insights Lead - Personal Lines (Hybrid)

    Product Innovation Insights Lead - Personal Lines (Hybrid)

    Wawanesa • Toronto
    Full-time
    A leading insurance company is seeking a Senior Product Innovation Insights & Intelligence Analyst to convert data into actionable insights for product development. The ideal candidate will leverage...Show more
    Last updated: 29 days ago • Promoted
    Insurance Account Manager, Personal Lines Service

    Insurance Account Manager, Personal Lines Service

    NFP, an Aon company (Canada) • Markham
    Full-time
    Insurance Account Manager, Personal Lines Service.Join to apply for the Insurance Account Manager, Personal Lines Service role at NFP, an Aon company (Canada). Provide exceptional day-to-day custome...Show more
    Last updated: 8 days ago • Promoted
    Personal Insurance Account Manager

    Personal Insurance Account Manager

    KRGinsure • Greater Toronto Area, Canada
    Full-time +1
    KRGinsure, a trusted tradename of RRJ Insurance Group Ltd.Ontario’s leading brokerages with branch offices across Southern Ontario. We pride ourselves on tailored solutions, strong market relationsh...Show more
    Last updated: 12 days ago • Promoted
    Customer Experience & Operations Leader

    Customer Experience & Operations Leader

    Indigo Books & Music • Toronto
    Full-time
    A leading Canadian retail company in Toronto is seeking a Customer Operations Leader to enhance customer experience and motivate the team. Responsibilities include coaching staff and ensuring operat...Show more
    Last updated: 29 days ago • Promoted
    Customer Experience Champion — Growth & Impact

    Customer Experience Champion — Growth & Impact

    Riverside Natural Foods Inc. • Toronto
    Full-time
    Join Riverside Natural Foods Ltd.Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line comp...Show more
    Last updated: 8 days ago • Promoted
    Insurance Prudential Relationship Leader

    Insurance Prudential Relationship Leader

    FSRA News • Toronto
    Full-time
    A financial services regulator in Ontario is seeking a qualified individual to manage a portfolio of provincially regulated financial institutions. The successful candidate will perform risk assessm...Show more
    Last updated: 29 days ago • Promoted
    Senior Director, Customer Experience

    Senior Director, Customer Experience

    RONA • Toronto, Canada
    Full-time
    At RONA, our employees let their passion blossom every day.Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities...Show more
    Last updated: 2 days ago • Promoted
    Total Rewards & People Analytics Leader

    Total Rewards & People Analytics Leader

    EvenUp • Toronto
    Full-time
    EvenUp is on a mission to close the justice gap using technology and AI.We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster...Show more
    Last updated: 29 days ago • Promoted
    Personal Lines Insurance Broker

    Personal Lines Insurance Broker

    Morison Insurance Brokers Inc. • Aurora, ON, Canada
    Full-time
    Personal Lines Insurance Broker.Employment Type : Full-Time, In-Office.We're a family-owned insurance brokerage with deep Hamilton roots dating back to 1895. What started as a three-person downto...Show more
    Last updated: 30+ days ago • Promoted
    Actuarial Team Lead, Personal Insurance Auto Pricing

    Actuarial Team Lead, Personal Insurance Auto Pricing

    Aviva • Markham
    Full-time
    Individually we are people, but together we are Aviva.Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva, we offer a multifac...Show more
    Last updated: 9 days ago • Promoted
    Manager, Customer Experience

    Manager, Customer Experience

    BRP • Toronto, Canada
    Full-time
    YOU’LL HAVE THE OPPORTUNITY TO : Strategy & Governance Lead CX Governance : Manage cross-functional governance processes, including agenda setting and stakeholder coordination and decision making.CX ...Show more
    Last updated: 5 days ago • Promoted