Technical Support Specialist

Technical Support Specialist

Join to apply for the Technical Support Specialist role at ScalePad .

Overview

We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in Vancouver, Toronto, Montreal and Phoenix, AZ. Our employee reach is now global, so we can best serve our partners all over the world.

ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP’s operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.

ScalePad has received awards such as MSP Today’s Product of the Year, G2’s 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work™. ScalePad is a privately held company serving over 12,000 MSPs across the globe.

Your Mission

We are looking for a Technical Support Specialist to take our Backup Radar solution to the next level. If you’re a strong problem solver, a fast researcher, constantly curious, and can’t stand users having anything less than a stellar experience, we want to hear from you!

This is not your typical help desk job. Instead, this is a diverse, rewarding, and career-defining opportunity to go much further. As a Product Support Specialist, this makes ScalePad's job offering so unique :

• Our users are highly-skilled IT companies (no need to explain the right mouse button).
• Our app is developed to be intuitive to use. Bugs are squashed as soon as (or before!) they appear.
• We have a very modern approach to support, keeping it very friendly and personal.
• Currently, we only offer email support (using an awesome tool), and our users love it.

Responsibilities

Qualifications

Benefits

ScalePad is not your typical software company. When we hire you, we aren’t just offering you a job, but a commitment to invest in you and your long‑term career. You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.

At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success. We are committed to fostering a workplace where every individual's unique experiences and perspectives are valued, and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.

Please no recruiters or phone calls.

#J-18808-Ljbffr