Order Management Representative

Creating Peace of Mind by Pioneering Safety and Security

Order Management Representative-Remote Ontario

(Candidate will need to reside in Ontario)

Work Schedule : Monday-Friday

8-4 : 30 pm EST

Company Profile :

Allegion Canada, a market leading manufacturer of door hardware and access control products with key brands such as Schlage, LCN and Von Duprin, is hiring an Order Management Representative. This professional must be a solution provider in a fast-paced environment that is committed to providing a positive experience for our customers.

Position Summary :

This position will process incoming orders and interact with external customers via email and phone to provide superior level of service. This position will also interact with various internal customers, including technical services, marketing, finance, sales and operations to assist in delivering positive outcomes for the customer and Allegion.

What You Will Do :

Process all incoming orders from Canada customers, via email / fax and EDI big box stores. Often Communicate directly with customers via phone, e-mail, fax or mail to identify and resolve a wide variety of issues and inquiries on their orders regarding products, pricing, order fulfillment, customer programs, and corporate policies.

Modify customer orders in the business operating system.

Act as consultant to advise basic product application.

Represent the organization daily through customer contact and relationship-building.

Monitor customer accounts daily to proactively avoid customer issues.

Work with internal departments to enable accurate account management and resolution of customer issues.

Gather information for measurement, analysis and reporting.

Make all necessary entries in the business systems to support company processes.

Meet all service level agreements as set by management.

Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.

Perform all other duties as assigned.

Be able to do overtime on occasion

What You Need to Succeed :

Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, visitors and employees.

Must be detail oriented

Ability to learn / grasp complex a large variety of product offerings

Experience working in a large matrix organization

Understand basic customer needs and expectations to provide timely and accurate resolution to requests.

Ability to effectively communicate solutions to customers in ways they can understand and implement.

Self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.

Excellent written and verbal communications skills with the ability to apply problem solving techniques.

Excellent computer skills with proficiency in Microsoft Office applications and manufacturing operating systems (AS400) is an asset.

Team player

Ability to travel 25% for training purposes

Education

Post-Secondary Education preferred. High School Diploma or equivalent required

Bilingual (French / English) an asset

Experience

Minimum 2 years related customer service required / industry experience required.

Order Entry experience (manual, EDI).

Why Work for Us?

Allegion is a Great Place to Grow your Career if :

You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the  Gallup Exceptional Workplace Award  for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You’ll Get from Us :

A commitment to Diversity, Inclusion & Belonging : making a difference and leading with purpose

High energy, influential, cross collaborative team environment

Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.

Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.

Competitive base salary

Health, dental and other insurance coverage, helping you "be safe, be healthy"

Tuition Reimbursement

Employee Discounts

Community involvement and opportunities to give back so you can "serve others, not yourself"

Compensation :   This range is provided by Allegion. Your actual pay will be based on your skills and experience.

The expected Total Compensation Range :   $50,000-$65,000. The actual compensation will be determined based on experience and other factors permitted by law.

Bonus Eligible : Yes 5% Local Incentive Discretionary

Equity Eligible : No

Holiday & PTO Pay Eligible : Yes

Overtime Eligible : Yes

Additional Disclosures :

Is this for a current vacancy :  Yes

AI is used in applicant screening or selection.