Service Advisor

Join to apply for the Service Advisor role at Steve Marshall Group .

Base pay range : CA$40,000.00 / yr - CA$70,000.00 / yr.

Courtenay Nissan is part of the Steve Marshall Group, which operates new, used, and RV dealerships throughout British Columbia and the United States. We are an award‑winning brand with more than 500 employees, and we are looking to add one more as a full‑time Service Advisor .

At Courtenay Nissan, we are dedicated to delivering exceptional service and building lasting relationships with our customers. As a respected name in the automotive industry, we strive for excellence in everything we do – from vehicle sales and service to customer support.

Role Summary : The Service Advisor acts as the primary point of contact between the dealership and customers requiring vehicle maintenance or repairs. This role involves coordinating service appointments, explaining recommended work, preparing accurate repair orders, and ensuring an outstanding customer experience throughout the service process. The ideal candidate is organized, approachable, and thrives in a fast‑paced environment where customer service and attention to detail are top priorities.

Key Responsibilities

• Greet customers promptly and professionally, creating a welcoming and positive service experience.
• Accurately document customer concerns and vehicle issues to prepare detailed repair orders for technicians.
• Communicate clearly with customers regarding service recommendations, repair needs, costs, and timelines.
• Provide regular updates on vehicle status and promptly notify customers of any changes.
• Collaborate with technicians, parts staff, and management to ensure efficient and timely service.
• Review completed work with customers, explaining invoices and ensuring all concerns are addressed.
• Promote dealership services, maintenance programs, and special offers where appropriate.
• Handle customer questions, concerns, and complaints in a professional and solution‑focused manner.
• Maintain organized records and ensure compliance with dealership and manufacturer standards.
• Perform other duties as assigned to support the service department.

Qualifications & Requirements

We are an equal opportunity employer. We are committed to creating a workplace that is free from discrimination and harassment and where everyone has a fair and equal chance to succeed.

We recruit, hire, train, promote, and make all employment decisions without regard to race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.

If you require reasonable accommodation during the selection process, please let us know and we will work with you to ensure your needs are met in accordance with applicable laws.

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