Coordinator, Planning

Role Purpose

The Coordinator, Planning, is a driven and detail-oriented individual who will be responsible for ensuring the effective flow of cargo through the terminal. The role anticipates and eliminates potential delays through planning, scheduling and co-ordination of resources to deliver exceptional customer service.

In this role you will :

• Liaise and communicate with steamship lines, class one’s, truckers, shippers, government agencies and internal staff to coordinate the movement of import & export cargo and resources.
• Check and resolve inward and outward EDI errors.
• To plan and execute in and outbound rail movements, including internal communication of car specifications and loading plans with operations team.
• Process and validate operational and administrative information, responsible to verify and confirm data accuracy against relevant documentation. Where required proactively resolve errors.
• Monitor and communicate information / changes to internal and external stakeholders.
• Process special service requests for customers and ensure that all billable charges are quoted, approved and invoiced.
• Respond to customer enquiries in a prompt and professional manner, escalating where appropriate to ensure resolution.
• Complete all necessary forms such as bills of lading, customs documentation and re-manifest / cargo control documents.
• Support all administration duties, reporting, billing, etc.

You will bring to the role :