front desk hotel manager
- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 40 to 45 hours per week
- Education :
- Expérience :
Education
No degree, certificate or diploma
Work setting
- Staff accommodation provided
- Urban area
- Hotel, motel, resort
Tasks
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct performance reviews
- Negotiate with suppliers for the provision of materials and supplies
- Conduct training sessions
- Negotiate with clients for the use of facilities
- Perform front desk duties
- Prepare budgets and monitor revenues and expenses
- Prepare marketing plans
- Implement marketing activities
- Arrange for and oversee maintenance activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients / guests with special needs
- Develop and implement business plans
- Establish work schedules
- Manage events
- Organize and maintain inventory
Supervision
- 3-4 people
- 5-10 people
- 11-15 people
Computer and technology knowledge
- MS Word
- Quick Books
- Central reservation system (CRS)
- MS Access
- MS Excel
- MS Office
- MS Outlook
- MS PowerPoint
- MS Windows
- Google Drive
Specialization or experience
Specialized environmental skills and knowledge
Security and safety
Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
- Large workload
- Overtime required
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Team player
Screening questions
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
Experience
Experience an asset
Green job
Involves duties and responsibilities that lead to positive environmental outcomes
Health benefits
Dental plan
Financial benefits
- Bonus
- Group insurance benefits
Other benefits
- Free parking available
- On-site housing options
- On-site recreation and activities
- Other benefits
- Team building opportunities
- Parking available
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