Business Analyst

Overview

We are seeking a skilled and versatile Business Analyst (BA) to join our team. This role plays a critical part in the Clients Child Care Accountability Program (established March 2025) by ensuring accurate child registration prevention of duplicate records and protection of public funding through compliant auditable business processes.

Where technology solutions are implemented the Business Analyst ensures systems and processes align with policy user needs privacy requirements and audit standards . The BA leads requirements analysis proposes solution options supports delivery and manages change impacts across interconnected services including Claims Submission Adjustments Subsidy and the upcoming Family Portal .

Key Responsibilities 1. Business Analysis & Operational Support

Provide business analysis expertise and operational support for CRT and related services.

Support Child Care Claims Unit initiatives ensuring alignment with Division Branch and Unit objectives.

Conduct process walkthroughs and reviews (e.g. child search CCPN assignment enrollment data correction).

Recommend approaches to ensure data integrity including validation rules controls duplicate-prevention strategies and reconciliations across systems.

Facilitate requirements workshops and focus groups to identify business needs and edge cases.

Translate business requirements into detailed specifications and acceptance criteria for IT teams ensuring compliance with policy privacy audit and user requirements.

2. Data Policy and Operational Analysis

Conduct analytical statistical and operational analysis to identify business opportunities and risks (e.g. duplicate payments subsidy exposure).

Develop and evaluate business cases and policy options.

Lead or participate in working groups supporting program and system enhancements.

Design and document procedures job aids and workflows for staff and providers.

Define user roles and access requirements and support role-based security design.

Design operational reports and dashboards (e.g. duplicates queues exception handling reconciliation reporting).

3. Project & Delivery Support

Work closely with Product Owners Strategic Design and Technology Integration Branch and Digital Development and Delivery teams.

Provide delivery-focused input on schedules strategies risks and resource requirements.

Develop and manage risk assessments and mitigation strategies.

Support testing activities including functional integration regression and user acceptance testing (UAT).

Develop test strategies plans scripts and coordinate UAT execution and defect management.

Identify and document decision and change requests for governance.

Support data conversion cleanup transition and post-implementation stabilization.

Contribute to post-implementation reviews and outcome measurement.

4. Planning & Solution Design

Provide business analysis services for planning feasibility assessments requirements definition business cases and process modeling.

Support the development and enhancement of CRT and interconnected services.

Design solutions that simplify improve or automate operations while maintaining auditability and privacy.

Review system deliverables from a business and user perspective to ensure objectives are met.

5. Change & Transition Management

Identify and manage impacts to internal staff licensed child care providers and families.

Develop and execute change management and communication strategies across releases.

Design and deliver training strategies materials and sessions (web-based and classroom).

Develop presentations for varied audiences and stakeholder groups.

Implement quality assurance processes to ensure data integrity and policy compliance.

Qualifications Must Have

Education

Degree diploma or certification (Intermediate DA or equivalent)

Soft Skills

Strong analytical problem-solving and troubleshooting skills

Excellent verbal and written communication skills

Ability to work independently and collaboratively

Strong time management work ethic and positive team attitude

Experience

2 years hands-on business requirements analysis

2 years advanced Excel (e.g. PivotTables VLOOKUP)

1 year Power BI / PowerView / Microsoft SQL Reporting or Analytical Services

2 years translating technical concepts for business stakeholders

3 years identifying and documenting business requirements

2 years planning and conducting requirements workshops

Nice to Have

Experience conducting impact and risk assessments

Stakeholder relationship management across diverse groups

User Acceptance Testing (UAT) planning and execution

Business Intelligence tools (e.g. Excel PowerPivot)

Public sector experience

Advanced hands-on data analysis and troubleshooting

Microsoft 365 specialist experience

Workflow and use case documentation experience

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills

Employment Type : Full Time

Experience : years

Vacancy : 1