Service Advisor

Westminster Toyota has been located in the center of the lower mainland in New Westminster for 30 years. The car dealership has a strong presence with many loyal customers. The dealership is located at 1050 Boyd street in Queensborough, New Westminster.

Why join Westminster Toyota?

Our staff work in a supportive, diverse, and fun environment. This positive work environment leads to a positive customer experience and is a big part of why our customers would refer us to their friends and why our staff stay with us for a long time. Come and be a part of this growing business!

Job Description

Westminster Toyota has been located in the center of the lower mainland in New Westminster for 34years, the dealership has a strong presence with many loyal customers. We provide a great working environment with many long-term staff that strive to provide exceptional customer service while having as muchfunas possible! For over 30years, our family-owned and operated dealership has been committed to providing a safe place for people to find the perfect Toyota for their lifestyle. We offer a competitive compensation package. If this sounds like the right opportunity for you, submit your application today!

Service advisor duties include but are not limited to :

• Assist in scheduling customer vehicles for service work by allowing adequate time for repairs / maintenance and securing additional time as required
• Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders. Identify and give special attention to repeat repairs
• Ensure all customer requests or points of concern are documented
• Determine warranty coverage and verify repair date, mileage, etc.
• Review service history and provide appropriate recommendations
• Estimate costs and completion times
• Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised
• Resolve minor customer complaints for a win / win outcome
• Perform walk-around inspection on all customer vehicles noting damage such as : scratches, dents, missing hubcaps, etc.
• Arrange for alternate transportation as needed and manage loaner vehicles
• Work to improve dealership CSI and general customer satisfaction. Perform follow up CSI calls after service
• This position will be expected to perform other duties as assigned by management.

Qualifications

Additional Information

This is a full time position.

Job Location

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