Talent.com
Dispatch Coordinator – Edmonton, AB
Dispatch Coordinator – Edmonton, ABDSL Inc • Edmonton, Division No. 11, CA
Dispatch Coordinator – Edmonton, AB

Dispatch Coordinator – Edmonton, AB

DSL Inc • Edmonton, Division No. 11, CA
16 days ago
Job type
  • Full-time
Job description

At DSL, our purpose is simple : creating moments of joy, one serving at a time. As Canada’s largest provider of premium foodservice equipment, we sell, service, and maintain equipment while building strong customer relationships and delivering peace of mind.

With over a century of expertise, we are known for technical excellence, a customer-first mindset, and strong after-sales support, offering not just stability, but real opportunities for growth and impact.

What we offer :

  • RRSP matching program or Health Spending Account
  • Eligibility-based benefits
  • Strong culture built on trust, accountability, and teamwork
  • Clear opportunities for advancement within the service organization

Reporting to the Director of Service, the Dispatch Coordinator is responsible for planning and managing technician workloads, ensuring efficient service delivery while keeping technicians, customers, and leadership aligned.

What You’ll Do

  • Manage and prioritize the dispatch call board, assigning work based on technician skill, territory, and service urgency
  • Schedule and coordinate service calls to meet customer expectations and priority commitments
  • Build and balance daily and weekly technician workloads, adjusting in real time
  • Coordinate preventive maintenance (PM) and Brush Butler schedules
  • Ensure technicians are prepared with job details, parts, and customer information
  • Resolve scheduling conflicts in collaboration with service, parts, and leadership teams
  • Maintain technician schedules including vacation, travel, on-call, and time-off coverage
  • Communicate with customers to confirm appointments and provide service updates
  • Support parts coordination and technician training scheduling
  • Adapt quickly to changing field conditions while maintaining service continuity
  • Responsibilities may evolve as the role and service operation grow.

    Your Impact

    This role is for a detail-oriented dispatcher with strong communication skills who thrives in a fast-paced environment and ensures service excellence by balancing priorities and resolving conflicts.

    What We’re Looking For :

  • 1 – 3 years of experience in dispatch or a similar operations role
  • Proficient with computers and Microsoft applications, including Excel, Outlook, and Teams
  • Strong communication and listening for understanding
  • Excellent problem-solving skills in a fast-paced environment
  • Highly organized with the ability to multitask effectively
  • Effectively manage and de-escalate conflicts calmly and professionally
  • Flexible and adaptable to changing schedules, priorities, and service demands
  • Builds relationships with team members and customers
  • Self-motivated and able to work independently
  • If you enjoy owning outcomes, improving processes, and being trusted to make smart operational decisions – this role is for you. Learn more at www.dslinc.com .

    Subject : Dispatch Coordinator – Edmonton

    Only candidates selected for an interview will be contacted.

    #J-18808-Ljbffr

    Create a job alert for this search

    Dispatch Coordinator Edmonton AB • Edmonton, Division No. 11, CA

    Similar jobs
    Edmonton E-Scooter Fleet Ops Partner

    Edmonton E-Scooter Fleet Ops Partner

    Bird Rides, Inc • Edmonton, Division No. 11, Canada
    Part-time
    A leading micromobility company in Edmonton is seeking an Operations Partner to manage the logistics of e-scooters and e-bikes. This independent contractor role offers flexibility in operations, all...Show more
    Last updated: 1 day ago • Promoted
    Operations Partner - Edmonton (Contract)

    Operations Partner - Edmonton (Contract)

    Bird • Edmonton, AB, Canada
    Full-time
    The Operations Partner is a critical logistical role essential to Bird's success in Edmonton.You will take responsibility for the logistics of the local fleet of e-scooters and e-bikes, ensurin...Show more
    Last updated: 12 days ago • Promoted
    Technical Project Estimator / Coordinator

    Technical Project Estimator / Coordinator

    Durabuilt Windows & Doors • Edmonton, AB, Canada
    Full-time
    Our values are at the core of everything we do!.Stay hungry and act with urgency.For employees, partners and community.We work with great people and expect a lot from them.We are one of Western Can...Show more
    Last updated: 30+ days ago • Promoted
    Community Day Program Coordinator

    Community Day Program Coordinator

    Optima Living • Edmonton, AB, Canada
    Full-time
    Let us welcome you home at Lewis Estates in Edmonton, AB.Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Living communities in Alberta and British Columbia....Show more
    Last updated: 18 days ago • Promoted
    Operations Partner - Edmonton (Contract)

    Operations Partner - Edmonton (Contract)

    Omaze • Edmonton, Division No. 11, Canada
    Part-time
    The Operations Partner is a critical logistical role essential to Bird's success in Edmonton.You will take responsibility for the logistics of the local fleet of e-scooters and e-bikes, ensuring th...Show more
    Last updated: 14 days ago • Promoted
    Scheduling Coordinator

    Scheduling Coordinator

    CDI Spaces • Edmonton, AB, Canada
    Full-time
    The Scheduling Coordinator plays a key strategic role in ensuring efficient operations, on-time deliveries, and customer satisfaction. This position is responsible for Client communication regarding...Show more
    Last updated: 10 days ago • Promoted
    Store Manager - Edmonton Central / North

    Store Manager - Edmonton Central / North

    Sentinel Storage • Edmonton, AB, Canada
    Full-time +1
    Pay : $19 / hr + Bonus Ability + Benefits.Our passion is people! Our culture of continuous improvement paves the way to support you in your success & career growth. We are an essential service with...Show more
    Last updated: 30+ days ago • Promoted
    Dispatcher

    Dispatcher

    Fort Garry Industries LTD. • Edmonton, AB, Canada
    Full-time
    Fort Garry Industries (FGI) is Canada's most trusted truck and trailer parts, sales and service provider.With over 100 years of service under our belt, we are always expanding and looking for t...Show more
    Last updated: 8 days ago • Promoted
    Sales Consultant (Edmonton North)

    Sales Consultant (Edmonton North)

    Trail Appliances Ltd. • Edmonton, AB, Canada
    Full-time
    At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collab...Show more
    Last updated: 17 days ago • Promoted
    Regional Leader - Edmonton

    Regional Leader - Edmonton

    Fuze HR Solutions Inc. • Edmonton, AB, Canada
    Full-time
    At this engineering firm, excellence is more than a goal—it’s a commitment delivered with sincerity.The team takes pride in providing service that consistently goes above and beyond exp...Show more
    Last updated: 30+ days ago • Promoted
    26-018 : EMERGENCY MEDICAL RESPONDER (EMR)

    26-018 : EMERGENCY MEDICAL RESPONDER (EMR)

    Associated Ambulance • Edmonton, AB, Canada
    Full-time
    With over 40 years of service in Emergency Medical Services, Associated Ambulance is the second-largest ambulance operator in the province. We provide Advanced Life Support (ALS), Basic Life Support...Show more
    Last updated: 5 days ago • Promoted
    Delivery Drivers - Edmonton

    Delivery Drivers - Edmonton

    Goodfood Market Corp. • Edmonton, AB, Canada
    Full-time
    Location : 14729 123 Avenue NW Edmonton Alberta T5L 2Y6 (ASK Global Logistics Distributions).Goodfood (TSX : FOOD) is a leading online grocery service in Canada, delivering fresh meal solutions that m...Show more
    Last updated: 30+ days ago • Promoted
    Youth Program Coordinator (1 Position) - Edmonton

    Youth Program Coordinator (1 Position) - Edmonton

    Africa Centre • Edmonton, AB, Canada
    Full-time
    Council for Advancement of African Canadians in Alberta (CAAC), operating as Africa Centre, is the largest pan African non-profit organization in western Canada, serving as a community hub that pro...Show more
    Last updated: 1 day ago • Promoted
    Multi Line Call Coordinator

    Multi Line Call Coordinator

    Medicentres Canada Inc. • Edmonton, AB, Canada
    Full-time
    Full-Time, Temporary to April 1, 2026.Capilano Medicentres Clinic (May require working from other Medicentres Clinics).Medicentres is a growing network of professionally managed healthcare clinics ...Show more
    Last updated: 18 days ago • Promoted
    Referral Coordinator

    Referral Coordinator

    City Orthodontics & Pediatric Dentistry • Edmonton, AB, Canada
    Full-time
    We are looking for a Referral Coordinator at ourWest (90 Avenue NW)location to work in our progressive, state of the art specialist offices, with great pay and benefits (please read below).This pos...Show more
    Last updated: 8 days ago • Promoted
    Branch Manager - Edmonton North

    Branch Manager - Edmonton North

    Sinclair Supply • Edmonton, AB, Canada
    Full-time
    HVACR products, has been proudly serving our employees, industry, and customers since 1946.Come join our team of likeminded individuals, and experience an outstanding company culture filled with gr...Show more
    Last updated: 30+ days ago • Promoted
    Recruitment Coordinator

    Recruitment Coordinator

    Rohit Management Inc • Edmonton, AB, Canada
    Full-time
    The Recruitment Coordinator helps keep the hiring process running smoothly by providing administrative and scheduling support to the People and Culture team. This role focuses on making sure intervi...Show more
    Last updated: 30+ days ago • Promoted
    Community Leasing Coordinator - Temporary

    Community Leasing Coordinator - Temporary

    Optima Living • Edmonton, AB, Canada
    Full-time
    Let us welcome you home at Laurel Heights in Edmonton, AB.Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia.O...Show more
    Last updated: 30+ days ago • Promoted