Security Officer

Rosewood Hotel Georgia provided pay range

This range is provided by Rosewood Hotel Georgia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$21.90 / hr - CA$24.90 / hr

JOB TITLE : Security Officer

DIVISION : Security

REPORTS TO : Security Manager

ABOUT ROSEWOOD HOTEL GEORGIA

Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary award‑winning hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel Georgia features 156 guestrooms and suites, award‑winning dining, and Sense, a Rosewood Spa – the only 2‑Key Michelin rated Hotel in Vancouver Canada, and the only city Hotel. For generations, guests have indulged in Hotel Georgia’s charming ambience, remarkable service and landmark location.

THE IMPACT OF THIS ROLE

Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Anticipates potential problems and reacts to disturbances and prohibited conduct. Responds to emergency situations as needed.

KEY RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately.
• Resolve guests complaints, ensuring guests satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Maintain complete awareness of :

CRITICAL SKILLS & QUALIFICATIONS

Experience : 3-5 years of experience in a Security Officer Position or directly related position. Hotel experience is an asset.

Education : High school diploma

General Skills : Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Conflict resolution skills. Decision-making abilities

Technical Skills : Must have a valid / current Security License issued by the Province of BC. Must have a valid OFA 2 (first aid), CPR, & AED certificates, Must have a valid Class 5 (or better) BC Drivers License, and be able to provide current driving abstract, with 3 demerit points or less over the last 5 years. Knowledge of Criminal Code and municipal by-laws. Knowledge of hotel layout, security policies and procedures, knowledge of Hotel functions. Proficiency with Microsoft office products. Sound working knowledge of all relevant legislation including Occupational Health and Safety Act, Work Compensation Board of BC.

Language : Required to speak, read and write English. Additional language is an asset.

Physical Requirements : Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications : Basic Security Training; Occupational First Aid 2 / Intermediate First Aid

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Others

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

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