Full Time Customer Care
Job Description
Job Description
HIRING IMMEDIATELY - ENTRY LEVEL CUSTOMER CARE AGENTS
Position Hours : Full - Time Only Flexible Hours
Job Duties
Customer Care Agents will do the following :
- Listen and respond to customers’ needs and concerns
- Provide information about programs & campaigns
- Take orders, fill out electronic applications
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Research answers or solutions as needed
- Refer customers to supervisors, managers, or others who can help
Qualities we are looking for :
Communication skills. Customer service representatives need strong communication skills to answer customers clearly. They must understand and communicate information effectively in person.
Customer-service skills. We rely on representatives to help retain customers by answering customer questions and complaints in a helpful and professional manner.
Interpersonal skills. Creating positive interactions with customers is an essential part of a representative’s job.
Listening skills. Representatives must listen carefully and understand a customer’s situation in order to help them.
Patience. Workers should be patient and polite, especially when interacting with difficult or irate customers.
Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.
Full Time Flexible Hours
Excellent Rates of Pay
Growth Opportunities
Paid Training
Supervisor Role available
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