Disability Case Manager

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The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability.

We’re looking for empathetic, analytical, and strategic thinkers—especially those with frontline healthcare experience—who are ready to bring their expertise to a role that blends clinical insight, data-driven decision-making, and human connection.

Source location : Priority Calgary then Edmonton and Vancouver,Other location would need to alight with MST time to support west cost clients

37.5 hours work week Mon - Fri with Flexibility on start and end time (within work time)

4 weeks Paid training once they start after that,Move on to team they are assigned to and start work functions

Fully remote (Supporting West Coast Clients)

What You’ll Do

Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.

Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.

Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.

Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.

Build strong, trust-based relationships with clients, employers, and healthcare providers.

Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.

What Sets You Apart

Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support)

Bachelor’s degree in Healthcare, Kinesiology or Business

2 to 3 years of professional experience, ideally in healthcare or case management

Demonstrated strength in these key skills :

• Crisis Intervention
• Case Management
• Analytical Skills
• Critical Thinking

Managers Notes :

6 month contract to be converted to full time

Option to extend contract is an option as well if they don’t want to go Permanent

Perm Salary would be 70 to mid 80 depending on experience plus around 8% perm bonus

And other benefits

2 Batches

1st Batch (Middle of August)

2nd Batch in October - 9 case Manager - Will be created separately

Experienced Case Management min of 2 years - Mandatory

Judicate short term and long term disability Cases

Competition resources would be essentially the same ones that would be preferred

Location s where the office are located for western region - Calgary, Edmonton, Vancouver

Hybrid Model - 1 day a week if in same city (Not a barrier to hire a good resource)

Advertised in Sunlife Career Site - Ask hiring process or interview has been done before for this role

Healthcare experience with \ without as long as they have 2 years Case Mgmt experience

Clinical. Knowledge is good enough as long as above experience is covered

ROLE

Understand Contracts for insurance

Review Applications from Client and employee

Does medical support it - and meet the eligibility requirement for contract

Approve or Decline based on terms of the contract

Communicate information to the employee for accept or decline

If accepted then work with the employee and employer to get appropriate treatment to get back to work (Compliance with treatment and assist with any delays with treatment)

Return to work plan working with Doctors \ Treatment providers

Written and Oral skills to be able to manage multiple cases

Upwards to 80 Cases per resource

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Customer Service

Industries

Insurance and Financial Services

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