Sales Office Manager
- Full-time
Job Description
Job Description
Office Manager Position
Roles & Responsibilities
- Educating, supporting & communicating with families while handling in-person and online sales
- Responding to emails in a timely manner
- Providing quotes for retail families
- Monument design & consulting
- Ordering & tracking retail monument orders through our online tracking software
- Effectively communicating with cemeteries to schedule foundation pours, installations & guiding families through regulations
- Keeping the office clean and comfortable for families
Work Schedule
Training Priorities
o Reading CMM booklet & Sales Process
o Understanding monument “jargon” and background to be able to effectively educate customers on the process
o How to sell OUR type of monuments – highly personalized & custom
o Effectively understanding the regulations of cemeteries
o Properly using our price lists to record quotes according to colour, size, etc.
o Knowing the “extra costs” and being able to add them effectively onto order forms
o Responding to emails in a timely manner, printing off new orders or contacting Cam in case there are questions that need to be answered that you are unsure of
o Inputting new orders and moving them through our tracking software
o Training with Cam & Katie to be able to effectively design monuments for families
o Consulting families about what they can & cannot do on monuments and educating them on why
Career Steps
o Estimated Time : 2 weeks
o Completing Certified Master Memorialist Booklet & taking notes
o Understanding our sales process
o Understanding what separates us as a team apart from other businesses
o Understanding how to effectively sell high quality & customized monuments
o Understanding how to properly deal with a grieving family and make an impact on their grieving process through clear communication & creating a lasting memorial
o Completing all training videos & taking notes
o Selling your first monument and being able to walk the family through the process & regulations
o Correctly providing quotes to retail customers for different monuments
o Providing the correct information when providing quotes
o Accurately using our price book to input information to get the correct quotes
o Understanding when to use each supplier (Domestic vs. Import)
o Understanding extra costs and how to add them to quotes
o Answering customers questions via email
o Professionally & structurally answering emails
o Contacting Cam to get back to emails if you cannot answer them
o Inputting new orders into GORDE
o Updating orders as they move along the process in GORDE
o Being able to understand the GORDE system so you can effectively update customers on where their orders are at
o Going through training with Katie & Cam on monument design rules
o Knowing the basic rules to monument design
o Understanding how to send proofs
o Understanding what you can and cannot do when designing a monument with a family and being able to effectively communicate it with them
o Passing the Certified Master Memorialist test taken in Stanstead Quebec
o You must first be able to complete all of the above, then study for the test
o Commission will be discussed upon taking the test when available (typically once a year)
o Have all these tasks mastered and still want room to grow? We are always open to discussing more growth in your role so we can continue to grow our team!
o Lazer etching editing & use
o Bookkeeping
o Rubbings
o Adobe Photoshop
Job Title : Office Manager
Main purpose of job :
Greeting families, dealing with day-to-day office organization tasks through software, dealing with sales & becoming proficient in monument consulting.
Position reports to :
Owner
Location :
Head Office – Forest City Memorials
Sales Office – Imperial City Memorials
Salary :
Competitive office salary with lots of room to grow. Possible commission-based sales opportunity upon completion of training.
Main Tasks of job :
1. Educating, supporting & communicating with families while handling in-person and online sales
2. Responding to emails in a timely manner
3. Providing quotes for the retail families
4. Monument design & consulting
5. Organizing retail monument orders through our online tracking software
Licenses, registrations and qualifications :
First Aid & CPR, WHMIS, Tech Savvy, organized, preferred but not needed sales experience
This job description serves to illustrate the scope and responsibilities of the role and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business. Start date is February.
Job Type : Full-time
Benefits :
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