user support technician

Education

• College / CEGEP

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
• Design, develop and implement information systems business solutions

Computer and technology knowledge

• Android
• Information Technology Infrastructure Library (ITIL)
• Jira
• Shell script
• iOS
• MAC
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Desktop applications
• Enterprise Applications Integration (EAI)
• File management software
• Security software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Image editing software
• Project management software
• Programming software
• HTML editing software
• Website creation and management software
• Web service design
• Business diagram software
• Desktop publishing software
• Database software
• Programming languages
• Software development
• Mac OS
• Python
• Salesforce
• MS Active Directory
• Data analysis software
• JavaScript
• MS Office
• MS Windows
• SQL
• SharePoint
• Spreadsheet
• TCP / IP
• Wireless networks
• XML
• PHP
• WordPress
• Business management software

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Honesty

Screening questions

• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Are you willing to relocate for this position?
• Do you have experience working in this field?

Experience

• 2 years to less than 3 years