user support technicianCanada Shaws Consulting Inc. • Richmond, BC, CA

user support technician

Canada Shaws Consulting Inc. • Richmond, BC, CA

30+ days ago

Job type

Full-time

Permanent

Job description

Work Term: Permanent
Work Language: English
Hours: 35 to 40 hours per week
Education: College/CEGEP
Experience: 2 years to less than 3 years

Tasks

Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Design, develop and implement information systems business solutions

Computer and technology knowledge

Android
Information Technology Infrastructure Library (ITIL)
Jira
Shell script
iOS
MAC
Networking software
Networking hardware
Networking security
Extranet
Intranet
Internet
Desktop applications
Enterprise Applications Integration (EAI)
File management software
Security software
Multimedia software
Word processing software
Presentation software
Mail server software
Communication software
Image editing software
Project management software
Programming software
HTML editing software
Website creation and management software
Web service design
Business diagram software
Desktop publishing software
Database software
Programming languages
Software development
Mac OS
Python
Salesforce
MS Active Directory
Data analysis software
JavaScript
MS Office
MS Windows
SQL
SharePoint
Spreadsheet
TCP/IP
Wireless networks
XML
PHP
WordPress
Business management software

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Honesty

Screening questions

Are you authorized to work in Canada?
Are you available for shift or on-call work?
Are you willing to relocate for this position?
Do you have experience working in this field?

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User support technician • Richmond, BC, CA

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