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user support technician
user support technicianCanada Shaws Consulting Inc. • Richmond, BC, CA
user support technician

user support technician

Canada Shaws Consulting Inc. • Richmond, BC, CA
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Permanent
Description de poste
  • Work Term : Permanent
  • Work Language : English
  • Hours : 35 to 40 hours per week
  • Education : College / CEGEP
  • Experience : 2 years to less than 3 years
  • Tasks

    • Give access to computer networks
    • Report on the performance of computer systems and networks
    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Manage incidents
    • Design, develop and implement information systems business solutions
    • Computer and technology knowledge

    • Android
    • Information Technology Infrastructure Library (ITIL)
    • Jira
    • Shell script
    • iOS
    • MAC
    • Networking software
    • Networking hardware
    • Networking security
    • Extranet
    • Intranet
    • Internet
    • Desktop applications
    • Enterprise Applications Integration (EAI)
    • File management software
    • Security software
    • Multimedia software
    • Word processing software
    • Presentation software
    • Mail server software
    • Communication software
    • Image editing software
    • Project management software
    • Programming software
    • HTML editing software
    • Website creation and management software
    • Web service design
    • Business diagram software
    • Desktop publishing software
    • Database software
    • Programming languages
    • Software development
    • Mac OS
    • Python
    • Salesforce
    • MS Active Directory
    • Data analysis software
    • JavaScript
    • MS Office
    • MS Windows
    • SQL
    • SharePoint
    • Spreadsheet
    • TCP / IP
    • Wireless networks
    • XML
    • PHP
    • WordPress
    • Business management software
    • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Judgement
    • Organized
    • Team player
    • Ability to multitask
    • Honesty
    • Screening questions

    • Are you authorized to work in Canada?
    • Are you available for shift or on-call work?
    • Are you willing to relocate for this position?
    • Do you have experience working in this field?
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    User support technician • Richmond, BC, CA

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