Manager, Technical Systems & Services

Manager, Technical Systems & Services – Trans Mountain

Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state. Trans Mountain also operates a state‑of‑the‑art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets. As a federal Crown corporation, we continue to build on more than 70 years of experience delivering operational and safety excellence.

Responsibilities

• Develop and execute technology strategy to sustainably evolve solutions that meet the growing needs of the organization, including mobility and collaboration.
• Maintain the daily operational continuity and performance of all technology systems and services, promptly resolving issues and ensuring the currency and security of solutions.
• Document and enhance foundational processes, ensuring work is prioritized and structured.
• Update, maintain and test the IT Disaster Recovery Plan, conduct annual tabletop exercises and support the Business Continuity Plan and emergency management requirements.
• Assess business needs, design solutions in collaboration with the Architecture team, and deliver projects on time and within budget.
• Lead the Technical Support practice, managing Service Desk, Deskside Support and Field Support to exceed customer experience expectations.
• Implement process maturity and governance, integrating ITIL and other frameworks.
• Establish KPIs and KRIs to provide visibility into work and identify risk mitigation opportunities.

Qualifications

Relocation Eligibility

Applicants from outside the location are invited to apply. Relocation to Calgary will be required and domestic relocation assistance may be considered for the successful candidate.

Application

Candidates may submit their application in English or French. French applications should be submitted via the French careers site.

Benefits

Values & Community

In keeping with Trans Mountain’s commitment to maximizing community benefits, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain pipeline corridor.

We welcome new team members who embrace determination, resourcefulness and resilience, and who thrive on new paths and directions.

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