Go-Live Support (MEDITECH)
Make a difference. Be happy. Grow your career.
This role will :
- Work on the floor directly with all clinicians to help them navigate the MEDITECH system.
- Work closely with the Integrations team and command center to liaison between Clinical end users and IMIT Team members.
- Facilitate problem-solving between Clinical end user and development staff.
- Elbow support may involve helping physicians performs specific tasks in the MEDITECH system and give guidance or advice around optimizing efficiency.
- Training prior to go live to be provided to applicants to familiarize yourself with the MEDITECH system and workflows.
- Have you on a timetable or schedule, with specific and dedicated time on site at the hospital.
Qualifications :
- Previous, and recent go-live at the elbow’ support for a Hospital Information System implementation with physicians.
- Experience with Healthcare or medical terminology.
- Knowledge of basic computer concepts required.
- Proficient and knowledgeable of the MEDITECH suite of applications is preferred.
Skills :
- The ability to communicate effectively with physicians and an understanding of proper etiquette in healthcare settings.
- Ability to be adaptable and flexible based on changing business and training environment needs.
- Ability to work in a team-oriented environment is required.
- It is essential to cultivate effective working relationships and maintain excellent communication with other team members.
- Creative solving of technical problems ensuring the ability to deliver integrations across a wide variety of systems.
- Must have customer service focus and must be able to communicate with people at all levels of the organization both internal and external.
Travel Requirements :
- This role requires candidates to be on site at the hospital location in Canada.
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