- Education : Secondary (high) school graduation certificate
- Experience : 1 year to less than 2 years
Work setting
- Hospitality industry
- Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients / guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Computer and technology knowledge
- Multi-line switchboard
- Database software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet
Security and safety
Criminal record check
Transportation / travel information
Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Team player
- Work Term : Permanent
- Work Language : English or French
- Hours : 30 hours per week
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Provide information on hotel facilities and services. ...
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Provide information on hotel facilities and services. ...
front desk clerk, hotel
Provide information on hotel facilities and services. ...
front desk clerk, hotel
Provide information on hotel facilities and services. ...
front desk clerk, hotel
Provide information on hotel facilities and services. ...
front desk clerk (except hotel)
Education: Secondary (high) school graduation certificate.Experience: Experience an asset.Greet people and direct them to contacts or service areas.Obtain and process information required to provide customer service.Schedule and confirm appointments.Maintain work records and logs.Perform clerical du...
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