Flight CoordinatorChartright • Mississauga, ON, CA

Flight Coordinator

Chartright • Mississauga, ON, CA

30+ days ago

Job type

Full-time

Job description

Why Chartright :

Make an Impact : Play a crucial role in shaping the future of a rapidly growing company in an exciting and dynamic industry
Join a Winning Team : Be part of a talented, people-focused team committed to delivering exceptional service
Drive Change : Contribute to our ongoing transformation and growth, using your unique skills to achieve tangible results
Career Growth : Access unparalleled opportunities for both personal and professional development
Competitive Benefits : Enjoy a competitive compensation package, including 100% company-paid extended health and dental coverage
Employee Perks : We offer a variety of partnerships, offering discounts for employees and their families
Plan for the Future : Benefit from our generous RRSP / DPSP matching program

What YOU Will Do :

Care for each client’s experience by ensuring their needs are met with professionalism and hospitality, from confirming details to accommodating special requests

Recommend tailored solutions and services to enhance the client’s journey, such as ground transportation, catering, or alternative flight options when needed

Empathize with all stakeholders—including clients, company stakeholders, and third-party bodies —by understanding their needs and operational constraints to provide insightful and effective solutions

Anticipate potential challenges, proactively addressing in-flight issues and coordinating with air traffic control, crew, and service vendors to minimize disruptions

Manage expectations by clearly communicating flight details, operational constraints, and available options to clients, demonstrating transparency and builds trust

Support pilots with pre-flight preparations, securing customs and immigration approvals, landing authorizations, and coordinating logistics

Monitor flight progress in real time, maintaining communication with flight crews, air traffic controllers, and regulatory agencies

Keep meticulous records of flight plans, journey logs, and trip itineraries in accordance with Transport Canada regulations

Prioritize safety, procedures, and team collaboration while making quick, informed decisions in high-pressure situations

What You Bring :

A post-secondary diploma or degree—aviation-related studies are an asset

2+ years of experience in customer service or hospitality, ideally in aviation or a fast-paced operational environment

A strong commitment to hospitality and ensuring a seamless passenger experience

Excellent problem-solving skills—you can anticipate challenges and take initiative to resolve them

Exceptional attention to detail with the ability to accurately document and verify critical flight information

Strong communication skills, with the ability to clearly relay flight details and coordinate with clients, crew, and vendors

Proficiency in Microsoft Office Suite, with the ability to quickly adapt to new software and navigate updates independently

Ability to manage competing priorities while balancing safety, operational needs, and client expectations

Familiarity with business aviation, airport operations, and time zone differences

Hours of Work :

Work hours will be on rotational 12-hour shifts in a “554” scheme that includes morning, afternoon and night shifts

We will consider an equivalent combination of education and experience.

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Coordinator • Mississauga, ON, CA

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