Flight Coordinator

Why Chartright:

• Make an Impact: Play a crucial role in shaping the future of a rapidly growing company in an exciting and dynamic industry
• Join a Winning Team: Be part of a talented, people-focused team committed to delivering exceptional service
• Drive Change: Contribute to our ongoing transformation and growth, using your unique skills to achieve tangible results
• Career Growth: Access unparalleled opportunities for both personal and professional development
• Competitive Benefits: Enjoy a competitive compensation package, including 100% company-paid extended health and dental coverage
• Employee Perks: We offer a variety of partnerships, offering discounts for employees and their families
• Plan for the Future: Benefit from our generous RRSP/DPSP matching program

What YOU Will Do:

• Care for each client’s experience by ensuring their needs are met with professionalism and hospitality, from confirming details to accommodating special requests
• Recommend tailored solutions and services to enhance the client’s journey, such as ground transportation, catering, or alternative flight options when needed
• Empathize with all stakeholders—including clients, company stakeholders, and third-party bodies —by understanding their needs and operational constraints to provide insightful and effective solutions
• Anticipate potential challenges, proactively addressing in-flight issues and coordinating with air traffic control, crew, and service vendors to minimize disruptions
• Manage expectations by clearly communicating flight details, operational constraints, and available options to clients, demonstrating transparency and builds trust
• Support pilots with pre-flight preparations, securing customs and immigration approvals, landing authorizations, and coordinating logistics
• Monitor flight progress in real time, maintaining communication with flight crews, air traffic controllers, and regulatory agencies
• Keep meticulous records of flight plans, journey logs, and trip itineraries in accordance with Transport Canada regulations
• Prioritize safety, procedures, and team collaboration while making quick, informed decisions in high-pressure situations

What You Bring:

• A post-secondary diploma or degree—aviation-related studies are an asset
• 2+ years of experience in customer service or hospitality, ideally in aviation or a fast-paced operational environment
• A strong commitment to hospitality and ensuring a seamless passenger experience
• Excellent problem-solving skills—you can anticipate challenges and take initiative to resolve them
• Exceptional attention to detail with the ability to accurately document and verify critical flight information
• Strong communication skills, with the ability to clearly relay flight details and coordinate with clients, crew, and vendors
• Proficiency in Microsoft Office Suite, with the ability to quickly adapt to new software and navigate updates independently
• Ability to manage competing priorities while balancing safety, operational needs, and client expectations
• Familiarity with business aviation, airport operations, and time zone differences

Hours of Work:

Work hours will be on rotational 12-hour shifts in a “554” scheme that includes morning, afternoon and night shifts

We will consider an equivalent combination of education and experience.