Manager, Data Services

Job Description

Job Description

Who we are :

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role :

Are you ready to lead a team that drives growth and innovation? As Manager of Data Services at Global Relay, you'll provide direction, guidance, and strategic insight to shape the department's future. You'll create and execute strategies, align roadmaps with the wider business, and be a strong advocate for Data Services across the organization.

In this role, you'll lead a talented team of client-facing members and technical specialists, balancing both the commercial and technical sides of the business. You'll ensure top-quality customer service, optimize workflows, and manage all departmental resources - including recruitment, learning and development, performance management, and career progression.

This is a dynamic role for someone with excellent people and communication skills, who can quickly grasp technical concepts and confidently collaborate with teams across Global Relay. If you thrive on leadership, problem-solving, and driving results, this is your opportunity to make an impact.

Your responsibilities :

People

• Lead by example, fostering a positive team culture and strong relationships though approachability and support
• Use leadership as a tool for growth by coaching, mentoring and developing future leaders
• Manage all aspects of departmental human resourcing and learning development, including recruitment, performance management and career progression of team members. Ensure adequate headcount, staffing and training are forecasted and in place to meet current and upcoming major initiatives
• Act as an escalation and authoritative point of contact for other departments at Global Relay. Actively handles internal and customer related conflict, and resolves them with emotional intelligence and consideration of the department and organizational ecosystem
• Perform regular touchpoints with departmental Team Leads to provide status updates, ensure issues are raised, and visibility provided. Proactively work with the Team Leads to identify priority items and have them addressed in the required timeframe
• Attending regular sync-ups with fellow managers and senior leaders from other teams that impact or are impacted by Data Services. Build and maintain strong relationship with relevant peers to optimize cross departmental knowledge transfer and workflow

Process

Technology

About you :

Compensation :

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include : Paid sick days, maternity / parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$100,000—$130,000 CAD

What you can expect :

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit .