Manager, Medical Devices & Client Services

Manager, Medical Devices & Client Services ( Job Number : 26000841 ) Primary Location : ON-Markham Administration Employee Type : Contract Pay Rate From : $68,900 CAD Pay Rate To : $86,100 CAD Description : JOB SUMMARY Under the supervision of the Director, Pharmacy Operations, the Manager, Medical Devices & Client Services is responsible for leading the Infusion Pharmacy Intake, Customer Service, Data Entry, and Equipment Administration teams. This leadership role ensures operational efficiency, regulatory compliance, and high-quality service delivery across all client-facing and equipment fulfillment functions. This position requires strong organizational, leadership, and communication skills with minimal to moderate travel. Regular business hours are Monday to Friday, 8 : 30 a.m. – 5 : 00 p.m. with occasional overtime or extended hours. Demonstrated ability to balance flexible work arrangements with the needs of the business is required, ensuring adequate on-site coverage and leadership presence when required. DUTIES AND RESPONSIBILITIES Provide strategic leadership to the Customer Service, Intake, Data Entry, and Equipment Administration teams. Ensure operational effectiveness, staff performance, and cross-functional coordination across equipment logistics and client services. Support the oversight of equipment lifecycle management, including procurement, maintenance, repair, and end-of-life processes for infusion and medical devices. Guide team leads in daily operations, performance monitoring, and implementation of continuous improvement initiatives. Oversee preventative maintenance programs and ensure compliance with medical device regulations and safety standards. Maintain inventory oversight of equipment assets across all BSRx facilities and subcontractor sites. Facilitate communication and coordination across departments to ensure equipment needs are met in a timely, cost-effective manner. Implement and track KPIs across all reporting departments; review staff performance and complete evaluations with team leads. Lead recruitment, onboarding, and performance management for departmental staff. Support the development of SOPs and documentation related to intake, customer service, and equipment handling workflows. Promote a culture of quality and compliance, aligned with internal policies and provincial regulations. Maintain confidentiality of patient, staff, and corporate information. Ensure compliance with Bayshore Policies, Health and Safety regulations, and corporate procedures. Perform other related duties as assigned. Qualifications : QUALIFICATIONS Minimum 5 years of managerial experience in health care, medical devices, or client services-related roles. College Diploma required; University Degree preferred. Experience with Ontario Health or other provincial agencies is an asset. Strong knowledge of infusion equipment, medical devices, and healthcare operations. Demonstrated success leading multidisciplinary teams with a focus on logistics and client support. OTHER SKILLS AND ABILITIES Excellent organizational, time management, and problem-solving skills. Strong interpersonal and leadership abilities to support and motivate diverse teams. Working knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Strong written and verbal communication skills. Valid driver’s license and reliable vehicle for off-site meetings as required. This position is a 1-year Full-Time Contract