Partner Success Manager

CapsLock builds exceptional marketing solutions for large partners in the home improvement industry. We dont just advertise our clients products or services - we build long-term marketing solutions within the context of permanent partnerships.

Our people are the backbone of everything we do and are our most valuable asset. Our business model demands top talent across the board and we aim to create conditions that attract and retain the best individuals globally.

We are looking for an A-Player who is client-focused detail-oriented self-motivated digitally savvy and results-driven. The Partner Success Manager is responsible for maintaining and cultivating existing CapsLock clients and working with the director of sales and team leads to grow the company.

As a Partner Success Manager you will play an important role assisting with all facets of client services and interacting with all departments including IT media creative and analytics. This role provides a great opportunity for growth if you excel in working in a fast-paced environment.

This role will be responsible for key business priorities that help amplify the growth of our business share best practices and implement operational improvements. Reporting to the Sales Director and team leads this position requires superior account management skills big-picture thinking and the ability to successfully lead cross-functional teams that collectively contribute to multifaceted digital campaigns.

At CapsLock we embrace and respect the collective and unique talents experiences and perspectives of all people. We put a large emphasis on culture and personal characteristics.

Main responsibilities :

• Effectively manage and grow positive client relationships
• Provide weekly client status updates capture action items disseminate info across teams and effectively manage expectations both internally and externally
• Monitor timelines and progress on all client projects
• Ensure clients are clear on all process-related questions and pivot where necessary
• Develop workflow and process between internal teams & troubleshoot when issues occur
• Develop project timelines and monitor progress
• Facilitate the transition of new clients as they migrate to CLs lead gen campaigns
• Develop and maintain collaborative relationships with teams throughout the organization including Analytics Creative IT and Media Buying
• Maintain an in-depth knowledge of client businesses current KPIs and historical activity
• Work with the data team to forecast and track key assigned account metrics (e.g. weekly / monthly sales results and forecasts)
• Stay abreast of industry trends and business opportunities
• Proactively learn and understand industry best practices and future work concepts

Requirements :

Personal Characteristics :

Nice to Have :

Why do we deserve your attention

Not only do we offer fair and competitive pay but we also provide perks and benefits that support your well-being and growth. Here are some of them :

Remote Work

We are a truly remote-first company. You choose where you feel the most productive and comfortable to make an impact.

Paid Time Off

Work-life balance matters to us and we support it with paid time off for rest personal time or simply doing what makes you happy.

Ongoing Learning

We believe in curiosity and growth. Thats why we support continuous learning with workshops online courses conferences and certifications.

Home Office

We help you set up your perfect workspace by covering equipment and furniture expenses so you can do your best work from home.

Physical Well-Being

From gym memberships and yoga classes to home workout equipment or even a bicycle we give you the flexibility to stay active your way.

Unlimited Sick Days

Your health matters. Take the time you need to rest and recover - well be here when youre ready to return.

Medical Coverage

We support you and your family with reimbursement for medical insurance and health-related expenses including dental care and psychological support.

Co-Working Space

If you sometimes crave a change of scenery or more social interaction well cover the full cost of a co-working space.

Fun Stuff

From gaming nights and fitness challenges to annual retreats at world-class resorts we make sure theres never a shortage of fun and connection.

Key Skills

Internship,Data Warehousing,Adobe Flash,Database Administration,Logistics

Employment Type : Remote

Experience : years

Vacancy : 1