Benefits & Wellness Coordinator (LCC)

We are currently seeking a Benefits & Wellness Coordinator to join our team.

The Benefits & Wellness Coordinator is the first point-of-contact to answer questions and / or complete transactions on a variety of benefits, retirement, and wellness topics, working within a service escalation process. This role also supports with administrative and related tasks and produces a variety of correspondence, reports, audit findings, and documentation.

Here’s what would be included as a part of your typical day

• Service Delivery : Provides first-level response to routine benefits, retirement, and wellness related inquiries or escalates to the Benefits & Wellness Manager. Interprets and communicates benefits, retirement, and wellness policies & programs and encourages the use of employee self-service to resolve inquiries when applicable. Maintains a working knowledge of applicable policies, procedures, HR practices, and applicable legislation.
• Onboarding & Enrolment : Supports Annual Benefits Enrolment process and other enrolment activities throughout the year for benefits and retirement plans including required updates to our external providers. Provides administrative support for all benefits, retirement, and wellness related programs and ensures that required documentation is collected. Facilitates new hire onboarding sessions for benefits and wellness, providing feedback for updates to the content as required.
• Operations & Employee Data : Collaborates with payroll, employee relations and the HR Employee Centre in the administration of employee data and reports and ensures a high level of accuracy and data integrity. Conducts periodic audits of internal and external provider data ensuring that only eligible team members are enrolled. First point of contact for escalations related to inbound / outbound file and billing issues and investigates discrepancies as required.
• Wellness Initiatives : Support with monthly wellness huddles, health challenges and other wellbeing initiatives aimed at improving overall wellness of team members. Maintain Live Well Champion list, auditing and updating as required. Organize and advertise external speakers and wellness webinars as required.
• Documentation & Continuous Improvement : Assists with updating and creating new documentation to support employee self-serve on the Employee Centre and works to keep benefits, retirement and wellness information current and relevant. Seeks opportunities to optimize technology, improve workflow / processes and create employee self-service opportunities; provides this input and ideas to leadership. May participate in special projects as they relate to benefits, retirement and wellness programs. This role may provide occasional back up support for Rewards & Recognition and Disability functions.

Required Skills, Experience & Qualifications