Senior Client Service Representative

At KDC / ONE, we are leaders in contract manufacturing and the largest manufacturer of deodorants in North America. At the heart of our values is excellence, which motivates us to make every effort to realize the projects of our clients. In addition to our major specializations, we continuously strive to innovate to design more than a thousand other beauty, health and hygiene products.

The mission we are proposing

Reporting to the Client Director, the Senior Client Services Representative is responsible for the strategic and operational management of assigned customer accounts. They coordinate internal and external relationships, lead customer initiatives, and ensure the achievement of key objectives. Responsibilities include demand management, forecasting and capacity analysis, inventory control, and monitoring performance indicators (OTIF, attainment, sales, inventory). Acting as a senior customer service expert, they address complex issues, contributing to operational excellence and overall customer satisfaction.

An Overview Of Your New Position

• Communicate critical information to cross-functional departments according to client directives, such as client launch dates and specific instructions, to all relevant departments (Operations, Planning, Supply Chain, Quality Assurance, Technical Services).
• Represent KDC / ONE in all client-related interactions, including participation in client presentations for CS&OP or any other business meetings as needed.
• Develop solutions tailored to client needs and objectives and provide support and assistance in resolving issues related to shipping, purchasing, production, and accounting.
• Take ownership of the client relationship by reviewing expectations, challenges, and issues with a positive attitude focused on understanding and urgency; escalate issues when appropriate.
• Maintain target inventory levels and coordinate the resolution and disposition of excess or aging inventory.
• Foster strong professional relationships with all client contacts to establish an open and trusting connection.
• Coordinate with Quality Assurance and Shipping to ensure on-time delivery.
• Participate in updating client cost sheets, including the price review process at appropriate intervals; support the costing team in verifying all price changes and present prices to the client. Provide Finance with accurate financial information and documentation regarding billable units.
• Identify and propose continuous improvement opportunities within the client service team to ensure a first-class experience.

You are the ideal candidate if you have

What We Have To Offer You

Does the challenge speak to you? To learn more and apply, it’s right here…

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