Learning SpecialistUnited Services Group • Edmonton, Division No. 11, CA

Learning Specialist

United Services Group • Edmonton, Division No. 11, CA

30+ days ago

Job type

Full-time

Job description

Posted Tuesday, September 13, 2022 at 4 : 00 AM

About Us

We are an established Canadian maintenance company providing services to large retail and commercial businesses nationally.

Our compensation & benefits include health, dental, vision, and a pension plan after 1 year.

Department Purpose / Function

Learning and Development involves developing and implementing an organization's learning strategy, aligning the learning & development department with business goals, and optimizing training processes to improve ROI.

Job Summary

The Learning Specialist will implement strategic priorities, content development, and on-the-job training for the L&D department.

Execution of United Services Group’s Vision, Mission, Values, and Strategic plans.

Learning & Development

Facilitate Training

Facilitate onboarding programs across Canada for employees and partners.
Conduct in-person and virtual workshops for skill development.
Support new technology launches, upgrades, and product testing.
Present new products and services to clients.
Deliver customized technical training nationwide.

Design & Develop

Create learning resources like guides, videos, eLearning, and digital media.

Develop pricing catalogs and sales tools with sales / marketing.

Update existing learning materials.

Evaluate training effectiveness and solicit feedback for improvements.

Deliver technical and operational training programs.

Develop training outlines and select delivery methods.

Create training resources such as guides, tutorials, and eLearning.

Assess training needs and recommend system changes.

Collaborate on strategies for change management.

Administration

Coordinate training schedules with various departments.

Maintain training courses, learning plans, and reports on LMS.

Assist with training data integrity on Salesforce.

Participate in strategic projects.

Support social media efforts.

Assist in developing KPIs and manage business tools like Dayforce, Salesforce, Outlook.

Additional Responsibilities

Align daily functions with company mission, vision, and values.

Follow health & safety policies and legislation.

Job Requirements and Expectations

Travel up to 50% within the territory or outside the province.

Handle high stress and problem-solving situations.

Work flexible shifts, including some evenings.

Strong organizational, planning, and critical thinking skills.

Proficient with Salesforce, Dayforce, Outlook, and Microsoft Office Suite.

Excellent communication, negotiation, and business writing skills.

Maintain process compliance and confidentiality.

Detail-oriented and adaptable to change.

Education / Experience

Post-secondary degree in business administration or related field.

Minimum 5 years of relevant experience.

5 years in a progressive management role.

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Learning Specialist • Edmonton, Division No. 11, CA

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