case manager

Title : Adaptive Case Manager

Employer : Canadian Mental Health Association, Alberta South Region

Location : Lethbridge, AB

Job Type : Full Time – 40 hours per week (Mon‑Fri 8 am – 4 pm, with some evening and weekend work required)

Starting Wage : $22.50 per hour

Job Summary

The Adaptive Case Manager is responsible for assisting participants to find and maintain suitable housing and achieve an optimum quality of life. Primary roles include the development of support plans, enhancing life‑skills, addressing physical and mental health needs, and identifying meaningful daily activities for all participants served.

The Adaptive Case Manager will also assist individuals to identify barriers to housing, housing stability and engage in goal planning that aims to link individuals to the resources and skills needed for long‑term housing stability. Adaptive Case Managers support both low / moderate and high acuity individuals and include a rapid rehousing component.

Essential Duties / Responsibilities

• Locate and access housing based on service participant preferences, affordability and appropriateness, assist the participant in signing the lease, and provide direct assistance to move into the apartment with furnishings and basic needs in place.
• Safely accompany participants to appointments in the community and regularly conduct home visits.
• Broker and advocate for service access among mainstream services including physical health, mental health and addiction services; income supports; social, recreational and cultural, spiritual, and religious services; services to persons with developmental delays or cognitive functioning issues.
• Create person‑centered case plans with tangible goals related to housing stability, timelines and explicit accountabilities.
• Establish crisis and risk assessment plans and provide housing supports tailored to the information gleaned from these plans.
• Engage in motivational interviewing, assertive engagement and active listening.
• Organize and promote a range of meaningful daily activities for participants to engage in, especially as it relates to accessing mainstream services.
• Interact effectively and professionally on tenancy matters with landlords.
• Re‑house participants if required to move while maintaining services and supports during the interim period.
• Teach and model skills and strategies for increased independence, including setting up appointments, attending appointments, budgeting and money management, payment of rent, shopping, food preparation, cleaning, laundry, and using the transit system.

Employment Details

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