The Role
As an energetic, self-driven individual you will
- Resolve delinquent accounts (1 to 30 days) through collections / alternate arrangements
- Work with homeowners to prevent future arrears
- Resolve homeowner inquiries pertaining to :
- Lapsed Home Insurance
- Condominium and Tax Arrears
- Shortfalls at Payout
Handle Inbound Calls and Emails to Resolve Mortgage Arrears
- Evaluate each account by reviewing the loan particulars, mortgagor payment history, determine the appropriate action to eliminate the arrears, for both MCAP owned and sub-serviced mortgages
- Negotiate an appropriate remedy to cure on a case-by-case basis for resolution of the mortgage arrears
- Maintain accurate and organized accounts and records including any workout arrangements with homeowners by updating memos, by confirming arrangements to homeowners (written & verbal), posting payments and to ensure arrears are collected in a timely and efficient manner
- Decide when collection efforts have been exhausted and transfer the file to the Senior Default Administrator for initiation of legal action
- Occasionally initiate outbound calls to cure on a case-by-case basis for resolution of the mortgage arrears
What You Bring To The Team
- You may have collections experience in a residential mortgage servicing industry
- You have experience with outlook, MS word, and excel
- You thrive on creating and fostering strong homeowner and team relationships
- You are agile and can work in a dynamic fast-paced environment
- You love making decisions and solving homeowner issues keeping in mind both the organization and the homeowners
Inbound Customer Service - Early Collections
Resolve delinquent accounts (1 to 30 days) through collections/alternate arrangements. Handle Inbound Calls and Emails to Resolve Mortgage Arrears. Evaluate each account by reviewing the loan particulars, mortgagor payment history, determine the appropriate action to eliminate the arrears, for both ...
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