Location : Calgary, Alberta, Canada
- Hours : 37.5
- Line Of Business : Personal & Commercial Banking
- Pay Details : $0.00 - $0.00 CAD (commission-based earnings)
Job Description
Obtain residential mortgage business and place those customers within the TD branch network. The MMS is accountable to retain and expand client and partner relationships. They establish mortgage development initiatives to target referrals from realtors, builders, financial planners, and other quality centers of influence to build a pipeline of business.
Develop and deepen the banking relationships of new and existing customers and provide them with appropriate products and services to address their mortgage lending needs in support of the end-to-end complete customer journey strategy.
CUSTOMER
Identify client life and financial goals, potential barriers, provide recommendations, and ongoing relationship / portfolio managementIdentify opportunities to refer clients to Partners (i.e., across Wealth, Retail, Small Business Banking, Commercial)Provide ongoing comprehensive reviews of clients’ financial circumstances and create long-term relationships by providing financial planning expertise and ongoing services.Create a legendary customer experience at every interaction and deliver a positive “First Impression” by engaging customers in a range of sales, service and informational conversationsProvide sound advice to customers and look for ways to contribute to the ongoing improvement of the overall customer experienceSupport ONE TD by identifying and referring customers to internal Bank partners as appropriatePossess comprehensive knowledge of the real estate market, competitive offers in mortgage lending industry, and economic trendsProactively obtain expert knowledge of TD mortgage lending products and sound knowledge of productsEnsure customer problems are handled professionally, escalating issues to management when necessaryBuild and exhibit sales skills and credit knowledge and partner effectively within TD's employee-focused cultureWork closely with District Manager to make sales calls and conduct monthly coaching sessionsSHAREHOLDER
Contribute toward the achievement of sales and business development objectives by meeting or exceeding individual monthly sales targets of mortgage products and servicesProactively promote TD’s image within the business community through participation and leadership in community business groups, professional networking events, initiatives, fundraisers, etc.Support the development and implementation of reporting and processes in a compliant manner, adhering to guidelines established by business unit leadership, internal and external advisors, Audit, Risk, OSFI, and other governing bodiesUnderstand the market and mortgage lending industry within portfolio, to ensure value-added reporting and analysis is provided to your team and partners while mitigating risk to the BankConsistently exercise discretion in managing correspondence, information and all matters of confidentialityProtect the interests of the organization – identify and manage risks, and elevate non-standard, high risk activities as necessaryMonitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities existAdhere to internal policies / procedures and applicable regulatory guidelines and keep abreast of emerging issues, trends and evolving regulatory requirements and assess potential impactsMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetiteComplete all compliance training and attestations within required timelinesBe knowledgeable of and comply with Bank and Industry Codes of ConductEMPLOYEE / TEAM
Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interestSupport the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unitKeep current on emerging trends / developments and grow knowledge of the business, related tools and techniquesActively participate in the performance management process in support of own personal and professional development objectives, including coaching sessionsContribute to a fair and positive working environment that supports a diverse workforceParticipate in team meetings, employee surveys, action planning, and training sessionsContribute to the success of the team by willingly assisting others in the completion of assigned duties, provide training, coaching and / or guidance as appropriate.Act as a brand ambassador for your business area / function and the bank, both internally and / or externallyBreadth & Depth
Professional role with a focus on providing business development, customer relationship management and / or sales advisory support within their own area of specialtyRequires expanded knowledge of products / services and key competitorsUnderstands key business and customer drivers and processes in the context of own workIdentifies referral opportunities at increasing levels of complexitySound knowledge of assigned customers’ needs, the competitive landscape and broader market factorsCoordinates activities and timelines across multiple teams to ensure customer needs are metExecutes a moderately complex sales or account management process, focusing on “features” selling and customer data gatheringInvestigates and analyzes possible alternative solutions and approaches based on documentation of the customer fact patternImpacts sales achievement of their own and related teamsSimplifies information to customers, clarifies unique situations and leads coordination of information to ensure service and standards are metWork performed under management guidance and supervisionMay identify and contribute to problem resolutionGenerally reports to a Manager or aboveExperience And / Or Education
Undergraduate degree or community college diploma preferredMinimum 3 years of experience working directly in a client-facing, sales or relationship-focused roleWho We Are
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
Language Requirement (Quebec Only)
Sans Objet
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Finance and Sales
Industries
Banking
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