Associate Human Resources Support

Req Id : 414874

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Corporate Services is at the centre of the action, providing the support that enables Bell's industry leadership. Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.

Name and description of the hiring department :

The Associate - Human Resources Support is responsible for interpreting, analyzing and explaining the company's Human Resources rules, policies and programs to internal and external clients of Bell and its affiliated companies.

The Associate is accountable for all transactions and tasks related to employee files. The Associate provides an optimal experience by being responsible for the end-to-end processing and resolution of simple to complex cases and issues, while ensuring that the various systems are updated.

The Associate also makes recommendations to improve work processes, ensure case resolution and that deadlines are met. Escalations may be assigned, as required, by management or other stakeholders.

Job Duties / Accountabilities :

• Provide support to employees and other stakeholders, through various channels, by identifying their needs and resolving issues to deliver an optimal experience
• Receive, analyze and process transactions related to human resources programs, ensuring that corrective action is taken to avoid errors and deadlines are met
• Support internal and external customers in the use of the various tools
• Ensure end-to-end ownership by using the appropriate content, tools, platforms and internal resources to analyze and provide accurate, timely and complete responses
• Analyze requests using different sources and reports to document the situation in the case management tool and the various systems to ensure data integrity and make corrections if required
• Identify and evaluate problems and suggest solutions to help improve processes and the employee experience
• Assist the various teams in managing procedures and preparing various Human Resources related documentation
• Give excellent attention to detail to ensure accuracy of information and quality of response for customers and related groups
• Educate employees on appropriate systems, tools and online content, and to adapt the best responses to each situation
• Analyze various issues, identify gaps and recommend practical solutions to ensure an optimal employee experience in a consistent way
• Manage different priorities and solve problems related to evolving situations and work processes

Essential Qualifications / Competencies :

• Knowledge of English is required : Maintaining professional relationships with French & English speaking stakeholders across Canada is critical to this position
• MS Word basic
• MS Excel basic
• Ability to communicate effectively in a variety of contexts and to provide accurate, high quality information using different communication methods
• Ability to guide and advise customers while demonstrating empathy
• Ability to manage sensitive and confidential information
• Ability to work in a team and adapt to change

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information :

Position Type : Union

Job Status : Temporary - Part time

Job Location : Canada : Quebec : Verdun

Work Arrangement : Remote